Forum Discussion
Dropped calls in my house
I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it come...
I took a look through our Can't call, dropped calls, & other calling issues and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contact us. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.
I’m new to T-Mobile and I’m already not a fan of calls being dropped when moving from wi-fi to cellular. I just switched over from Verizon where moving between wi-fi and cellular isn’t an issue. I could be on a call, get in my truck and drive to away without losing the call.
I’m surprised that T-Mobile’s service doesn’t have as seamless of a transition. I was on the phone with T-Mobile this morning in my house and then all of a sudden they couldn’t hear me becuase of this issue. In today’s tecnilogical age I shouldn’t have switch my wi-fi on and off in my home just to keep a call alive.
I thought you guys were supposed to be better.
