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Escalation
I immediately realized a number of issues that were materially misrepresented during my transition to T-Mobile, primarilyrelated to monthly charges, promotions, etc. that I was unable to get resolved via normal channels. I was provided the Executive Escalation fax number where I provided a copy of the complaint that I sent to the NC Attorney General’s office on 05/24/2025. As of today, 05/28/2025 the issue still has not been resolved and the NC Attorney General provided a copy of the letter they sent to T-Mobile. I would like to get this resolved amiably and without further escalation. Can someone from the Executive Escalation team reach out to further discuss?
WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The Philippines call center is a complete waste of the customers time because they are untrained, have zero access to a customers account, do not have a clue about technology, and to compensate for this, when one asks to speak with a supervisor they lie and put on one of their colleagues who pretends to be a supervisor, even though they are not. WHO ELSE ON THIS ‘COMMUNITY’ HAS EXPERIENCED THIS? along with the inability to reach any customer service people in the United States?? After using T-Mobile for several years I am seriously thinking of going to Verizon even though they are more expensive, at least I won’t have to waste so, so much of my time with the Philippines call center that know nothing about t-mobile or technology. I would appreciate some feedback from others who have experienced the same. Thank you.
T Mobile is Terrible!!!! I was scammed, they know it, but won't fix it.
I have been a customer of T Mobile for 10 years! I recently tried to add another line and called in to my business representative. He told me someone new was now covering my account and said they would be contacting me. The new person called me and said since you've been a customer for 10 years I can not only add a line but can upgrade all your phones and even give you 2 free i-watches. He said the Only thing I would have to pay would be the tax on the new phones. He also said my bill would only go up by $25 a month with the new line and this would not extend my contract in anyway but it is a new promotion for existing customers.... So he sent me 3 phones, and watches. I got my bill and it was 3X more than my previous monthly bill. I tried to call him and got voicemail over and over. He never would return my calls. Now his # is disconnected. I never did hear back from him. I called T mobile to see what was going on and apparently he added 8 lines to my account. Which I obviously did not agree to. They said they will escalate it to their "fraud department" and will have me an answer soon. I didn't hear back for a week so I called back. I had to repeat the exact story again. The person once again said they will contact me but not to callback in because they have to listen to the recording of every interaction and me calling back would delay the resolution. I told them I am not paying my bill until this is resolved and they agreed that I didn't have to until it was fixed. 3 days later my service was shut off due to lack of payment. I received a text notice from a collection dept. I called back in and once again repeated the story because they acted as if they was my first call. They once again said not to call back in so I didn't for 2 more weeks and once again my service was disconnected! I have been on the phone with them 11 times and its been several months now. They have disconnected my phone service 5 times now and every time I call in they say it wont be disconnected again. Once was when I was out of the country. They disconnected my service while I was out of the country leaving me with no phone. I went to the local store and they re-documented everything and sent several emails. They also informed me that the rep who signed me up charged me full price for all the phones, lines, and even added some tablet lines and I don't even have any tablets! They could see I haven't used the 5 extra lines and said the whole thing looked very strange. You'd think this would be an easy fix but I cannot begin to explain the run around I have had trying to work with them. I even offered to bring in all phones and the watches and give them all back if they would cancel my service and they have not agreed to it and apparently I have to wait to see what will happen after the 3 month long, so far, fraud investigation. It is looking like I need to hire an attorney just to reason with them or this will never be resolved. Not sure what else to do. All my phones are currently shut off. Now when I call customer service and type in my # it goes straight to a line that says I need to pay a minimum $1300 to restore my service. And I cannot get it to transfer to anyone live. It is a nightmare. If your considering switching to T-Mobile DON'T DO IT! No other provider could possibly be this unresponsive, dishonest, and hard to deal with. T mobile is awful.AS TODAY I HAVE MORE 7 DAYS TRY TO UNBLOCK MY PHONE
I call Tmobile number for customer service to unblock my phone (IPHONE 12 PRO MAX in May19,2025, they told that i have to wait 72 hours for this to be process, at they number 4th,(May 22nd) I call again an after back in foward with customer services they they told, that they have to Escalate this ticket, I have tgo wait another 72 hours, for this to be complete, that they will call me back, once again I call on Saturday 25th to follow up, they told some step to preform to manually unlock my phone, all of this fail... they connect to apple tech, where i speere 3 hours try to fix this issue, with not result... Call may time to Tmobile... same information give to me, none of the step work... even search with apple the say that mybe an un block from the isurance company... I call tmobile the tranferme to assurance with is the insurance carrier for tmobile.They told that the phone when it was replace the lock that phone, an is not posobilte to unblock the phone, I can olnly used it with tmobile or return to them, because that phone belong to them, because i only have 14 days after I received the replacement to do the unlock, an this phone at the time of the claim was on intallment poayment with tmobile, plus I pay for the deductible top recive my phone...and now that it pay on full I can do any with my phone. I call today with it is May 27,2025, they call today first call that the have anothe agent working on this, later on the agen call and told me to perform more step on the phone, that onces again fail.. after that I did ask for a manager after an hour, they will call me back with the GREAT NEWS THAT I HAVE TO WAIT NOW 7 DAY FOR MY PHONE TO BE UNLOCK!!!!!!!!!!! I SPEND MY MONEY PAYING ON THE PHONE AND INSURANCE FOR THIS PHONE FOR 3 YEAR, NOW TURN THAT WHEN YOU GET A REPLACEMNET PHONE BELONG TO THE INSURANCE, BEETWEEN TMOBILE, ASSURANCE THE STILL DROPING THE BALL, NO ONE HELP... INEED MY DEVICE UNBLOCK SO MY DAUGTHER CAN USE IT TO COMUNICATE TO US, NOW THAT SHE IS STUDIES IN ANOITHER COUNTRY NO HELP, NO BODY KNOWS, NO PHONE,,, KEEP PAYING MY BILL At time tha cailm was pr
Hello sir i have an issue with esim locked
Hello Sir, I hope you are doing well. I am writing to request your assistance in removing the eSIM lock on my iPhone 15 Pro Max. Below are the IMEI numbers for your reference: IMEI 1: 353210483130785 IMEI 2: 353210483192876 I would appreciate your help in unlocking the eSIM so I can use it freely. Thank you very much for your support. Best regards, Michael
strict nat type console
On my Ps4 certain games (call of duty games like warzone) are saying I have a strict nat type and I can’t connect to data center I already contacted the developers of the game and their telling me to contact tmobile which I already did and they said they can’t fix the issue. Anyone know Any other fixes? Port fowarding can’t work on tmobile.T-Mobile Travel
I tried to book an airline ticket through T-Mobile Travel. I entered all my information and waited and waited. Finally, I got a message onscreen saying the transaction had failed to go through. So I refilled out the information again. This time the system approved the transaction. Then I got two emails confirming the purchase of TWO airline tickets. I called T-Mobile immediately to reverse one of the charges. T-Mobile operators do not know anything about T-Mobile Travel. The only way to contact them is through their chatbot! The called 4 timers today leaving messages asking me to return their call. When you dial the number they called from a voice prompt asks for the extension number, which they don't give out. So a phone company won't let you call the back. I wasted over 6 hours trying to resolve this problem today. I used the chat function on T-Mobile's Travel website. I kept asking the agent to talk to a supervisor. They would not tell me their name, what country they were working from, or how to file a formal complaint. I am ready to switch carriers.
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