Recent Content
Advanced/Power User Network Settings
Hey everyone, I wanted to bring up an issue I’ve been thinking about regarding T-Mobile’s internet routers. Currently, these routers are fairly locked down, and while I understand the need for security and simplicity, I think there should be some sort of power user mode for those who need advanced networking features. I am an Information Technology specialist, and even I don’t have access to certain features that would significantly improve the stability and communication of my network. Even if it requires going through an approval process, it would be great to have access to more detailed settings, such as advanced port forwarding, QoS customization, or even deeper network configuration options. Many users, including myself, would benefit from this level of control without having to rely on third-party equipment. I’m curious if others feel the same way. If you agree, let’s make some noise and get T-Mobile’s attention on this! Also, if anyone has found workarounds or alternative solutions, I’d love to hear about them. Looking forward to any thoughts or shared experiences. Thanks!
Concern Regarding Customer Service and Plan Support
Dear T-Mobile Customer Relations, I am writing to formally express my dissatisfaction with the recent experience I had with your customer service team, as well as with the current handling of legacy plans. As a long-standing customer, I have appreciated T-Mobile’s services over the years. However, it has become increasingly clear that existing customers on older plans are being deprioritized in favor of newer, more expensive plans. I was informed that promotions and certain account services are no longer available to customers like myself because our plans are “no longer supported.” This approach is both disappointing and concerning, as it appears to encourage long-term customers to leave rather than be valued. To make matters worse, when I contacted customer support to inquire further, I was met with an extremely unprofessional response. I spoke with a supervisor named Steve (Employee ID: 2606928), who was dismissive and unhelpful. When I asked to speak to someone above him or to be connected with a customer resolution team, he stated that he worked for the corporate office and there was no one above him. He then proceeded to suggest I could cancel my account if I was unhappy — a completely inappropriate and unacceptable response to a customer seeking help. I am disappointed by the lack of courtesy, support, and professionalism displayed. I am bringing this to your attention in hopes that T-Mobile addresses the treatment of loyal customers and enforces higher standards of customer service. I would appreciate it if this matter could be escalated and reviewed. I am open to discussing this further and hope to reach a resolution that reflects the values and service T-Mobile claims to uphold. Sincerely, Joseph5G(arbage) internet
I got sucked into the 5g internet after having horrid experience with overpriced AT&T. I live 80 feet from the TMobile cell in an urban area. I've had repeated loss of signal and buffering since Dec '24. I recently replaced the Gateway (to hell) and still suffer from the same issues. And after pointing the Gateway directly at the cell tower by tech insisting this will resolve signal issues. Anyone stating they haven't had issues must be a paid employee of T-MOBILE posting to keep their job or bucking for promotion to store assistant manager.
Disable personal hotspot on iPhone
I am looking to remove the personal hotspot feature on my child’s phone. There is a setting on the phone to turn it off but he can just turn it back on and use it whenever. When we had Verizon we called and they placed a block that didn’t allow him to even see it in settings. I tried calling T-Mobile support but they said that can’t do it. Can we do the same thing with T-Mobile?
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.April 2025 New Plans ???
I have T Mobile ONE Plan Plus Promo 2018 which does have price lock but new CEO states otherwise. 5 lines and Home Internet for $140 Im on ONE Plan: l receive 20% off the bill, I have 2 free lines, each line has kickbacks -$10 if under 2gb of data on line, Netflix and Hulu on US. I have heard about the new plans, Tmo is offering. Are the new plans worth it or should I stay with my ONE PLAN? Which is less than $140 a month. I just have a feeling that the prices are going to keep going up or services will change. Anyone care to chime in to elaborate?5G Gateway intermittent outage
Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just months into service I am having the same issues. I'm wondering if you , any of you who represent T-Mobile , understand the frustration and annoyance with having not only continual interrupts of service , but having to go though the process of reconnection time after time after time minutes apart from each other. One selling point was being located within less than 50 yards of your cell tower. For a company that claims to be the world leader in cell communications , I expect better. Perhaps less dollars spent on advertising and more on technological advanced and upkeep is due? Signed - A becoming less enthusiastic consumer
Really Upset with T-Mobile
I went to T-Mobile store in West Lafayette, Indiana to purchase a new phone. I am 77 years old. Joe, the manager was my contact person and I purchased a new phone. That is all I wanted. He said he had a good deal for me. I could get 2 apple watches for the price one. Told him I didn't need 1 let alone 2. He is quite the con man. He told me I was only charged 2 installation fees (if that is what it is called)! I just checked my Visa bill and I have a total of $366.07 charged. He gave me 2 trackers, which I know nothing about and he said that didn't cost me anything; On my bill I have 2 charges of $58.45 which is the cost of the trackers. I feel like I was horribly taken advantage of. I only went in there for a phone. And every time I went in to get some resolution, I had to wait on him. The last6 visit I waited an hour. He does not own a car apparently and could not find a ride that day. This is very unprofessional. I have 2 phones and Internet with T-Mobile but am seriously considering changing. When a senior citizen comes in for the purpose of getting a new phone, your personnel should not hoodwink them. I am not technically smart so feel really like I was totally violated!!!
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
