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Check out the details below to get started using your T-Mobile High-Speed Internet Gateway by Nokia.


First time use

Check out Getting Started with T-Mobile Home Internet for steps to get you started.


In the box

The T-Mobile High-Speed Internet Gateway by Nokia comes with everything you need to get started on your way to enjoying your new device.

  • High-Speed Internet Gateway
  • AC/DC Power Adapter
  • Ethernet cable
  • Quick Start Guide and Terms & Conditions


Buttons, ports, and LED indicators

There's a lot you can do with your new device, so here's a quick glance of some basic items:

Buttons and ports

Label with default Wi-Fi network name and password

The default Wi-Fi network name (SSID) and password can be found on the bottom of the T-Mobile High Speed Gateway by Nokia.

Understanding the LCD

The gateway's LCD is located on the top of the device and allows access to important information quickly. Swipe right or left on the LCD screen to view the following:

Connection (Signal)

  • The gateway displays up to five bars, indicating signal strength. 
  • The number of bars shown represents the strength of the gateway's current connection to the cellular network.
  • An 'X' indicates the gateway is not connected to the cellular network.


  • The number displayed indicates the number of devices currently connected to the gateway (including wireless and wired devices).
  • Use the T-Mobile Home Internet app to see and manage each connected device.


  • The Gateway may be used on battery to help you find a location with the best signal strength.
  • Wi-Fi and Ethernet are not supported on battery power only. 


The T-Mobile High-Speed Internet Gateway supports both English and Spanish on the LCD screen. To adjust this setting:

  1. From the Settings screen, tap Languages.
  2. Tap English or Español
  3. Tap the checkmark to set the language.


The gateway alerts provide device-specific information to which you may need to respond. Tap the alert severity to view specific alerts. 


Messages will display any SMS sent to the Gateway's phone number, including service messages and One Time PINs.

  • Tap < and > to scroll between messages.
  • Tap the trash icon to delete a message, then tap Yes to confirm.


Notifications can appear at any time during gateway operation. Some are in response to an action you have taken, and others are related to network connection. 

Power & reset

Power button

  • To turn the device off, press and hold the power button for one second.
  • To turn the device on, simply press the power button.

Reset port


  1. Use a paper clip to press and hold the button in the reset port.
  2. When the LCD screen says Release to reset, remove the paperclip.
  3. Wait while the device restarts.

Factory reset

  1. Use a paper clip to press and hold the button in the reset port.
  2. Continue holding while the LCD screen says Release to reset and counts up to 5.
  3. When the LCD screen says Release button to factory reset, remove the paperclip.
  4. Wait while the device deletes all settings and resets to the factory defaults.
  5. If necessary, follow the steps in Getting Started with T-Mobile Home Internet to setup the device again.


Insert/remove SIM

If you get a replacement, you'll need to move the SIM from your old gateway to your new one.

  1. Power off the gateway and unplug all cables, including power and ethernet, then flip it over.
  2. Using a Phillips head screwdriver, remove the screw from the SIM tray on the bottom of the gateway.
  3. Remove the SIM tray and replace the SIM card, making sure the notched corner is aligned. The SIM only fits in one way.
  4. Reinsert the SIM tray into the device and secure it with the screw.


Device tutorials, user guide, and other information


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