TVision Services Privacy Policy

Last updated: October 27, 2020

1. Introduction and Scope

TVision (“we” “our” or “us”) prioritizes customer privacy, and we are committed to maintaining strong and meaningful privacy protections. We take our subscribers’ (“you” or “your”) privacy seriously, as we explain in this Privacy Policy (“Policy”).

This Policy applies only to our collection, use, storage, and disclosure of information we collect from or about you (“personal data”) when you use a TVision service (the “Service”). This Policy does not apply to our website or other T-Mobile products and services, which are governed by the T-Mobile Privacy Policy. This Policy also does not apply to non-TVision products and services that you may access through the Service, and third-party providers with whom you may interact through the Service. Please review the applicable third-party privacy policy to understand their privacy practices. Lastly, this Privacy Policy does not apply to anonymous, de-identified, or aggregated information, which cannot reasonably be associated with or used to identify you – even when such information has been derived from personal data.

3. Personal Data We Collect

We need to collect personal data to provide you with the Services, to tailor the Services to best meet your needs and interests, and to detect and prevent unauthorized access to the Services. We collect personal data when you provide it to us directly (for example, when registering an account or contacting customer service) and automatically (for example, when we receive information about your device when you use the Service). We may also collect personal data from third parties (for example, credit information). We may also derive personal data or draw inferences about your preferences or characteristics based on the other personal data we collect.

Information you provide to us directly
  • Contact information (including name, postal address, email address, and telephone number)
  • Log-in credentials (including username and password)
  • Customer correspondence and other communications records (including records of calls and chats with our customer service representatives)
  • Payment card or other financial account data
  • Social security number (for credit checks)
  • Preference information, including preferences related to marketing, advertising and communications and participation in T-Mobile programs
  • Other information you choose to provide, such as when you submit a survey response, enter a contest or promotion, or contact us and our representatives
Information we collect automatically when you use the Service
  • Voice commands
  • Videos you watch and types of content you choose
  • Customization settings and preferences
  • Interaction with TVision emails
  • Performance and diagnostic information such as device and user activity information, including information about how and when you interact with content and navigate the Service, search queries, and app usage information
  • Network and device information such as device identifier, advertising identifier, MAC address, operating system, ISP, IP address, and information related to your Wi-Fi connection (for example, data usage, network performance, signal strength, throughput, latency)
  • Location information such as city or ZIP code that correlates with the IP address of the device you are using (“general location information”) or GPS data from your mobile device when you use a TVision mobile application (“precise geolocation information”).  More information about this choice is provided in Your Personal Data Choices Section 10 below
Information we may collect from third parties
  • Official or Publicly Available Sources: census records and demographic data
  • We may also purchase or obtain personal data from third parties, such as social media platforms, third-party analytics providers, and consumer data resellers. This information could include contact information, demographic information, geolocation information, and information about your interests, preferences or behaviors.
  • Credit Reporting Agencies: credit history
Information we derive or create about you
  • Business records such as invoices, bills, purchase history, and interactions with customer service
  • Unique customer IDs
  • Interest profiles that help us to target advertising and curate content

We may combine the data we collect from third parties with information in our business records, including information about your use of the Service. We may also combine information about your use of the Service with information we obtain from your use of other T-Mobile products, services, websites, and applications. We may derive personal data or draw inferences about your preferences or characteristics based on the other personal data we collect. For example, we may infer that you are looking to purchase a new device based on your browsing behavior on our Services, or we may use your IP address to estimate your general location.

4. How and When We Use Personal Data

We use personal data to:

Provide the Service
  • Establish and administer your account
  • Measure credit and payment risk
  • Deliver content
  • Conduct billing and invoicing
  • Authenticate access to your account
  • Perform maintenance and operations, including management of the network and devices supporting the Service and our systems
  • Provide technical support and assure quality of customer service interactions
  • Facilitate hardware and software upgrades for devices and systems
  • Enable your participation in surveys, sweepstakes, contests, and promotions
Communicate with You
  • Respond to your inquiries
  • Personalize communications
  • Send you service-related announcements
Make Improvements to Our Products and Services
  • Identify and develop new products and services and make product improvements
  • Understand the use of the Service
  • Create measurement and analytics reports
  • Troubleshooting
Provide Recommendations and Deliver Relevant Advertising
  • Determine which content to recommend to you
  • Advertise and market to you including through targeted advertising and communications about promotions, events, contests, sweepstakes, products and services we think may be of interest to you
  • Help third-party advertisers and programmers deliver more relevant advertising and content based on your viewing activities and via your general location information  or precise geolocation information (you have a choice regarding our use of your precise geolocation information, which is described in Section 11 below)
Investigate Theft or Other Illegal Activities and Ensure a Secure Online Environment
  • Detect the unauthorized reception, use, or abuse of the Service and illegal, fraudulent, or unauthorized activities
  • Detect and help protect against security incidents, and illegal, fraudulent, or unauthorized activities; investigate suspicious traffic, cybersecurity threats or vulnerabilities, complaints, and claims; authenticate your credentials for accessing your account and information, and provide other security protections
  • Protect you and other subscribers from fraudulent, malicious, abusive, deceptive, unlawful use of, or subscription to the Service
  • Protect our rights, our personnel, and our property
  • Comply with applicable law

 

5. When and With Whom We Disclose Personal Data

We limit our disclosures of personal data as described below.

With Your Consent or at Your Direction

We may disclose personal data to third parties based on your consent, which may be obtained in writing, online, or orally. We may also disclose personal data to third parties when you intentionally direct us to do so or when you use our Products or Services to intentionally interact with third parties, for example, if you choose to connect your Service to Alexa. Use of the information you agree to share will be subject to those third parties’ separate privacy policies.

Within T-Mobile’s Family of Companies

We may disclose personal data to our affiliates that offer T-Mobile-branded products, services, and applications. For example, we may exchange information with T-Mobile to import account information when you first set up the Service. We share information so that we can provide the Service to you, improve it, make it easier for you to use, and for marketing and advertising purposes.

Account Holders and Other Authorized Users

We may disclose any information about a subscriber’s account and use of the Service to the primary account owner following appropriate authentication. The primary account owner may also authorize other users to access information on the account.

Service Providers

We may disclose personal data to our service providers, which are companies that process personal data on our behalf. We may disclose your personal data to them without your consent in order to deliver the Service and conduct business activities. We require the service providers to treat as confidential the information we disclose to them or that they collect on our behalf, and to use the information only for the purposes for which they have been engaged. We use the following categories of service providers to support the Service.

  • Billing and collection providers, such as payment processors and organizations that assist us in assessing your credit and payment status
  • Auditing and accounting firms
  • Professional services consultants, such as firms that assist with providing legal services, or supplying project-based resources and assistance
  • Advertising, marketing, and analytics services, including entities that analyze the information we collect from or about you to communicate with and advertise to you
  • Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention
  • IT vendors, such as entities that assist with website design, hosting, and maintenance, data and software storage, and network operation
Third Parties

Some third parties need access to personal data for their own purposes or for purposes you have requested. For example, if you interact with third parties, like content providers who operate video channels or apps through our Products and Services, we may facilitate transfer of personal data subject to their own privacy policies. We may also share mobile device identifiers, device and service usage data, and demographics information with third-party advertising partners who may use data to serve ads for TVision and others as described in the Advertising section. For more information about these activities visit the Advertising and Analytics article. Use of the information we share with these third parties will be subject to those third parties’ separate privacy policies.

 

Audience Measurement Providers

Our business partners, such as content programmers, as well as our advertisers, seek to measure the performance of their creative material across many platforms, including the TVision Services. Accordingly, TVision may permit the use of third-party measurement software that enables third parties (such as Nielsen) to use information collected from or about you (e.g., information about your activity on the TVision Services including information about the content you view on TVision such as series titles and episode names, ad exposure data, IP address, advertising identifiers) to include your viewing on the TVision Services in calculating measurement statistics such as TV Ratings. To learn more about your choices with respect to Nielsen measurement software, please see “Your Personal Data Choices” [insert link] below, which includes your opt-out options.

Audience Measurement Providers

Our business partners, such as content programmers, as well as our advertisers, seek to measure the performance of their creative material across many platforms, including the TVision Services. Accordingly, TVision may permit the use of third-party measurement software that enables third parties (such as Nielsen) to use information collected from or about you (e.g., information about your activity on the TVision Services including information about the content you view on TVision such as series titles and episode names, ad exposure data, IP address, advertising identifiers) to include your viewing on the TVision Services in calculating measurement statistics such as TV Ratings. To learn more about your choices with respect to Nielsen measurement software, please see “Your Personal Data Choices” [insert link] below, which includes your opt-out options.

In a Business Transfer or Transaction

We may disclose or transfer personal data about you as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which case the personal data could be transferred to third parties as a business asset in the transaction – subject to the terms of this privacy policy.

To Authorities When Required by Law or To Protect TVision and Others

There are times when we may disclose personal data to third parties involved in legal process or protection matters, including where required by law to disclose personal data to governmental authorities. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We may be prohibited by the terms of the legal process from notifying you of such disclosures. We may seek your consent to disclose information in response to a governmental authority’s request when that governmental authority has not provided the required subpoena, court order, or search warrant. We will not disclose records revealing your selection of video programming to a government entity unless we receive your consent or a court order indicating that such entity has made a specified showing of relevance and will, when the law allows, provide you with the opportunity to prohibit or limit this type of sharing.

We may also disclose information that directly or personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.

6. How We Protect Personal Data

We use a variety of administrative, technical, and physical security measures designed to protect your personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use while it is under our control. Despite our security efforts, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose your personal data. We maintain security incident response plans to investigate and remediate incidents involving unauthorized access to such personal data.

7. Retention

We retain personal data for as long as we have a business need or as applicable laws, regulations, or government orders require. When we dispose of personal data, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).

8. Advertising

You may see TVision and other advertisements on your devices - whether you are connected to the T-Mobile network or using another connection method (e.g., Wi-Fi or wireline connections). These ads may be targeted to your device based on information that we, the advertiser, and other third parties have gathered about your online or offline behavior, or other data about your interests. These online ads are sometimes called “interest-based” or “targeted” ads.

Like most companies, TVision works with third parties, including third-party advertising and analytics networks and partners, which collect certain information about you through our devices, websites, and apps, serve ads for us and others, and measure their effectiveness. The advertisers and third parties that deliver and provide these ads and perform analytics may use cookies, code, and web beacons, and similar technologies to collect unique identifiers, such as cookie IDS, IP address, and mobile device identifiers, associated with your activities such as viewing information, searches, and usage and device information. For example, third parties like Google Ad Manager and Nielsen may use such ad and analytics technology to collect data to conduct analytics and deliver, personalize, and measure ads for some of our Products and Services. This technology allows tracking of device activity over time across online properties. The advertisers and advertising and analytics partners’ use of these technologies and of the information collected is subject to their own privacy policies and those of the sites where they operate. T-Mobile may also use this data in connection with its own online advertising services and ad activities.

We adhere to the Digital Advertising Alliance's ("DAA") Self-Regulatory Principles for Online Behavioral Advertising. To learn more about ad targeting and our ad services please see our article on Advertising and Analytics in the T-Mobile Privacy Center. For more information on your choices, go to the Your Personal Data Choices section.

9. Children

We believe it is important to protect the privacy and safety of children. Generally, if you authorize a minor to use our Products or Services by providing them a device or other access associated with your account, any personal data associated with their use will be treated as your personal data under this privacy policy. Where applicable, if you are the primary account holder, you will have the ability to set marketing and other preferences for other lines on your account, including those for any minors to whom you provide a device.

We encourage parents to be involved in the online activities of their children (including Internet browsing and app usage). See the Family Controls article in our Privacy Center. This privacy policy does not apply to data collected from third party apps and we encourage parents to review the terms and policies of such apps before downloading them.

10. Your Personal Data Choices

You have options regarding the personal data we collect about you, as described below. We will not discriminate against you if you choose to exercise your options related to your personal data. We work to be clear with you about the impact of exercising certain options. If you have questions, please contact us. Your options include:

Access and Deletion
  • Access: You may request access to the specific pieces of personal data we have collected about you, and you may also request additional details about our information practices, including the categories of personal data we have collected, our business or commercial purposes for collecting or selling personal data, the sources from which we collect personal data, the types of third parties we share personal data with, the types of personal data we disclose for business purposes, and details about personal data we have sold and to whom, if applicable. You may request access to your personal data by submitting your request here or by contacting customer service toll-free by dialing 1-877-773-1563 from any phone.
  • Deletion: You may request that we delete the personal data we have collected about you. Please note that we may retain certain personal data as required or permitted by applicable law. If you request that we delete your personal data, certain features of the Services may no longer be available to you. You may request access to your personal data by submitting your request here or by contacting customer service toll-free by dialing 1-800-937-8997 from any phone.
“Do Not Sell” Choice

TVision provides the “Do Not Sell My Personal Information” link to comply with the California Consumer Privacy Act (“CCPA”). The CCPA defines “sale” to include sharing or disclosing of personal data with a third party for monetary or other valuable consideration. This may include when we share information about you that is associated with device identifiers with TVision content providers and third-party advertising partners. For more information about why TVision’s websites contain the “Do Not Sell My Personal Information” link and what happens if you tell TVision not to “sell” your personal data, please click here. We give you the option to opt out of these sales at any time by following this “Do Not Sell My Personal Information” link. The link is also available on our websites.

Our Communications to You

We may send you communications about the Service. We want to provide you with meaningful choices regarding our marketing communications, and you may choose to limit or opt out of some marketing communications from us at any time. Although you may elect not to receive marketing information from us, you may continue to receive invoices, customer service and transactional notices, and similar informational communications related to the Service.

Opting Out of Our Communications to You

Email: To opt out of our email marketing communications, please use the unsubscribe link at the bottom of the email.

Calls, Texts, Direct Mail: To opt out of marketing calls, texts, or direct mail, please use the opt-out mechanism that we provide as part of that communication. You may also contact us directly at 1-877-773-1563; online on the customer care portal at mytvision.t-mobile.com; and by mail at 1660 Wynkoop, Suite 800, Denver CO 80202, Attn: Office of the General Counsel - Privacy Officer.

Advertising Choice

You can opt-out of targeted ads provided by most advertising networks.

  • Ads on Your Mobile Device, Computer or Other Devices You can get instructions on how to opt-out of targeted ads served by most advertising networks that use cookies, Ad IDs and similar technology to serve you personal ads on your mobile device or web browser, by:

You can also manage certain targeted ads on your mobile or TVision device through your system settings. Resetting your device advertising ID does not opt-out your device from targeted ads, but data associated with your prior advertising ID will not be linked to your new identifier through the device. Also, if you reset your device advertising ID your prior opt-out choices made through the links above will not apply to the new ID. To maintain your opt-out choices, you will need to opt-out again. Please note these opt-outs will not impact “contextual” advertisements (e.g., a sporting goods advertisement on a sports-themed website) or ads we place on our own websites and apps based on your activity on those properties.

  • Ads on Social Media We may work with certain social media websites or platforms (such as Facebook or Twitter) to serve targeted ads to you as part of a customized social media campaign. You can opt-out of receiving customized ads on your social media platforms by changing your ad preferences on those platforms. We do not control those platforms or your ad preference settings on them and recommend regularly visiting your ad preference settings to ensure that they remain accurate.
  • Cookies Choice Most web browsers can be set to reject cookies or provide notice when cookies are placed on your device. Each browser is different, so check the "Help" menu of your browser settings to learn how to change your cookie preferences. If you reject cookies, certain functions on our websites may not work properly, and your ability to use some areas of our websites may be limited.

Note that certain Ad Choices opt-out mechanisms described in the Advertising Choice section, and the “Do Not Sell My Personal Information” mechanism for T-Mobile websites described in the Do Not Sell section, rely on cookies to retain your opt-out preferences. If you reject or erase cookies, your Ad Choices and Do Not Sell opt-out requests you make may not function properly and you may need to perform the opt-out again.

You can also go to Ad Choices to set your preferences for use of cookies for advertising. To learn more about cookies visit our Cookies and Tracking Technologies article.

  • Location Data Choice  We request your permission before collecting and using precise location data associated with your directly identifying information for certain non-essential activities. For more information see our Cookies and Tracking Technology article. If you have previously consented to these uses, you may revoke that permission at any time through the device’s operating system location preference controls or, in some cases, the app settings. You may also follow the standard uninstall process to remove the app from your device.

Note that TVision is not responsible for content providers adherence to the choices we provide you. You can visit their respective privacy policies to find out how to opt-out of targeted ads relating to their content.

Location Data

TVision mobile applications may (depending on your default settings) request permission to collect and use your device’s precise geolocation information. You can manage the collection of your precise geolocation information through your device’s settings. However, if you use a TVision mobile application, certain content may be unavailable if you do not give us access to your device’s precise geolocation information so we can comply with geographic restrictions on content delivery.

Opt-Out from Nielsen Measurement

The TVision Services may feature Nielsen proprietary measurement software, enabling you to contribute to market research, such as Nielsen TV Ratings. To learn more about Nielsen measurement, including information about your choices with regard to Nielsen measurement software on the TVision Services and within our mobile applications, please see the Nielsen Digital Measurement Privacy Policy at https://www.nielsen.com/us/en/legal/privacy-statement/digital-measurement/. We may also feature Nielsen measurement software such as Nielsen Digital Ad Ratings ("DAR") when you stream TVision on your television through streaming media players, smart TVs, Chromecast, Blu-ray players, gaming consoles, and similar devices. Nielsen DAR on these devices allows Nielsen to measure the performance of ad campaigns viewed by our registered users. For your choices with regard to Nielsen DAR when you use TVision on these devices, please click “Manage Nielsen Measurement” in any TVision mobile application that features Nielsen proprietary measurement software, or visit https://www.nielsen.com/us/en/legal/privacy-statement/digital-measurement/.

11. Information for California Consumers: Your California Privacy Rights

Consumers residing in California are afforded certain additional rights with respect to their personal data under the following laws:

Shine the Light

California Civil Code Section 1798.83, known as Shine the Light, requires us to disclose that California customers may request information concerning whether a business has disclosed personal data (as defined in Shine the Light) to any third parties for their direct marketing purposes. We do not disclose your personal data (as defined in Shine the Light) to non-affiliated companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and statements may contact us using the contact information below.

California Consumer Privacy Act

Additional Disclosures Related to the Collection, Use, Disclosure and Sale of Personal Data

Categories of Personal Data Collected, as pre-defined by the California Consumer Privacy Act:

In the preceding 12 months, we have collected the following categories of personal data:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security Number, driver’s license number, passport number, or other similar identifiers such as signature and physical characteristics;
  • Financial information, such as credit card or other payment information;
  • Characteristics of protected classifications under state or federal law, such as age or gender;
  • Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Internet or electronic network activity information, information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement;
  • Audio, electronic, visual, thermal, olfactory, or similar information; and
  • Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

For more specific examples of the personal data we collect, please see “Personal Data We Collect” above.

Business or Commercial Purpose for Collecting Personal Data: We collect personal data for the business and commercial purposes described in “How and When We Use Personal Data” above.

Categories of Sources of Personal Data: We collect personal data directly from you, automatically from your use of our Services, from unaffiliated parties, and by using or combining personal data to derive additional personal data about you, as described in “Personal Data We Collect” above.

Categories of Third Parties with Whom We Share Personal Data: We may share your personal data with third parties as described in the “When and With Whom We Disclose Personal Data” section above.

Categories of Personal Data Disclosed, as pre-defined by the California Consumer Privacy Act: In the preceding 12 months, we have disclosed the following categories of personal data for business or commercial purposes:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers such as signature and physical characteristics;
  • Financial information, such as credit card or other payment information;
  • Characteristics of protected classifications under state or federal law, such as age or gender;
  • Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Internet or electronic network activity information, information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement;
  • Geolocation data;
  • Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Sales of Personal Data: We are also required to disclose that in the preceding 12 months, to facilitate certain analytics and advertising activities commonly deployed by online and technology companies, TVision, in conjunction with T-Mobile, “sold” (as the term “sale” is defined in the CCPA) the following categories of personal data: device identifiers including advertising IDs and IP addresses, associated with information such as zip code, and internet and electronic network activity , and inferences about preferences, characteristics, and personal attributes. Such information was shared with third parties, including TVision content providers and those who may use or aggregate that data for analytics and advertising purposes commonly deployed by online and technology companies.

CCPA Consumer Rights: The CCPA also requires us to communicate information about rights California consumers have to request access to their personal data, to request deletion of their personal data, to request additional details about our information practices, to request to opt out of the “sale” of their personal data, and the right not to be discriminated against. For details about how to exercise these rights, please see Your Personal Data Choices above. We will not discriminate against you if you choose to exercise your rights related to your personal data.

12. Updates to this Privacy Policy and How to Contact Us

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the “last updated” date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

If you have any questions or comments about this Privacy Policy or about TVision’s privacy practices, please contact us directly at 1-800-937-8997; online on the customer care portal at mytvision.t-mobile.com; and by mail at 1660 Wynkoop, Suite 800, Denver CO 80202, Attn: Office of the General Counsel - Privacy Officer.