TVision Services Privacy Policy

Last updated: December 21, 2019

1. Introduction and Scope

TVision (“we” “our” or “us”) prioritizes customer privacy, and we are committed to maintaining strong and meaningful privacy protections. We take our subscribers’ (“you” or “your”) privacy seriously, as we explain in this Privacy Policy (“Policy”).

This Policy applies only to our collection, use, storage, and disclosure of information we collect from or about you (“personal data”) when you use a TVision service (the “Service”). This Policy does not apply to our website or other T-Mobile products and services, which are governed by the T-Mobile Privacy Policy. This Policy also does not apply to non-TVision products and services that you may access through the Service, and third-party providers with whom you may interact through the Service. Please review the applicable third-party privacy policy to understand their privacy practices. Lastly, this Privacy Policy does not apply to anonymous, de-identified, or aggregated information, which cannot reasonably be associated with or used to identify you – even when such information has been derived from personal data.

3. Personal Data We Collect

We need to collect personal data to provide you with the Services, to tailor the Services to best meet your needs and interests, and to detect and prevent unauthorized access to the Services. We collect personal data when you provide it to us directly (for example, when registering an account or contacting customer service) and automatically (for example, when we receive information about your device when you use the Service). We may also collect personal data from third parties (for example, credit information). We may also derive personal data or draw inferences about your preferences or characteristics based on the other personal data we collect.

Information you provide to us directly
  • Contact information (including name, postal address, email address, and telephone number)
  • Log-in credentials (including username and password)
  • Customer correspondence and other communications records (including records of calls and chats with our customer service representatives)
  • Payment card or other financial account data
  • Social security number (for credit checks)
Information we collect automatically when you use the Service
  • Voice commands
  • Video you watch
  • Customization settings and preferences
  • Interaction with TVision emails
  • Performance and diagnostic information such as device and user activity information, including information about how you navigate the Service, search queries, and app usage information
  • Network and device information such as device identifier, advertising identifier, MAC address, operating system, ISP, IP address, and information related to your Wi-Fi connection (for example, data usage, network performance, signal strength, throughput, latency)
Information we may collect from third parties
  • Official or Publicly Available Sources: census records and demographic data
  • We may also purchase or obtain personal data from third parties, such as social media platforms, third-party analytics providers, and consumer data resellers. This information could include contact information, demographic information, geolocation information, and information about your interests, preferences or behaviors.
  • Credit Reporting Agencies: credit history
Information we derive or create about you
  • Business records such as invoices, bills, purchase history, and interactions with customer service
  • Unique customer IDs
  • Interest profiles that help us to target advertising and curate content

We may combine the data we collect from third parties with information in our business records, including information about your use of the Service. We may also combine information about your use of the Service with information we obtain from your use of other T-Mobile products, services, websites, and applications. We may derive personal data or draw inferences about your preferences or characteristics based on the other personal data we collect. For example, we may infer that you are looking to purchase a new device based on your browsing behavior on our Services, or we may use your IP address to estimate your general location.

4. How and When We Use Personal Data

We use personal data to:

Provide the Service
  • Establish and administer your account
  • Measure credit and payment risk
  • Deliver content
  • Conduct billing and invoicing
  • Authenticate access to your account
  • Perform maintenance and operations, including management of the network and devices supporting the Service and our systems
  • Provide technical support and assure quality of customer service interactions
  • Facilitate hardware and software upgrades for devices and systems
  • Enable your participation in surveys, sweepstakes, contests, and promotions
Communicate with You
  • Respond to your inquiries
  • Personalize communications
  • Send you service-related announcements
Make Improvements to Our Products and Services
  • Identify and develop new products and services and make product improvements
  • Understand the use of the Service
  • Create measurement and analytics reports
  • Troubleshooting
Provide Recommendations and Deliver Relevant Advertising
  • Market the Service
  • Determine which content to recommend to you
  • Send promotional communications to you for the Services and other products and services we think may be of interest to you
  • Help third-party advertisers and programmers deliver more relevant advertising via your general location information
Investigate Theft or Other Illegal Activities and Ensure a Secure Online Environment
  • Detect the unauthorized reception, use, or abuse of the Service
  • Protect you and other subscribers from fraudulent, abusive, unlawful use of, or subscription to the Service
  • Protect our rights, our personnel, and our property
  • Comply with applicable law

5. When and With Whom We Disclose Personal Data

We limit our disclosures of personal data as described below.

With Your Consent or at Your Direction

We may disclose personal data to third parties based on your consent, which may be obtained in writing, online, or orally. We may also disclose personal data to third parties when you intentionally direct us to do so.

Within T-Mobile’s Family of Companies

We may disclose personal data to our affiliates that offer T-Mobile-branded products, services, and applications. For example, we may exchange information with T-Mobile to import account information when you first set up the Service. We share information so that we can provide the Service to you, improve it, make it easier for you to use, and for marketing and advertising purposes.

Account Holders and Other Authorized Users

We may disclose any information about a subscriber’s account and use of the Service to the primary account owner following appropriate authentication. The primary account owner may also authorize other users to access information on the account.

Service Providers

We may disclose personal data to our service providers, which are companies that process personal data on our behalf. We may disclose your personal data to them without your consent in order to deliver the Service and conduct business activities. We require the service providers to treat as confidential the information we disclose to them or that they collect on our behalf, and to use the information only for the purposes for which they have been engaged. We use the following categories of service providers to support the Service.

  • Billing and collection providers, such as payment processors and organizations that assist us in assessing your credit and payment status
  • Auditing and accounting firms
  • Professional services consultants, such as firms that assist with providing legal services, or supplying project-based resources and assistance
  • Advertising, marketing, and analytics services, including entities that analyze the information we collect from or about you to communicate with and advertise to you
  • Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention
  • IT vendors, such as entities that assist with website design, hosting, and maintenance, data and software storage, and network operation
Third Parties

We may share personal data with third parties that are our business partners that have independent reasons to receive, and independent obligations to protect, your personal data. The personal data we disclose will not personally identify you (such as name, address, telephone number, etc.), or we will de-identify or aggregate that personal data or require the third party to do so. The categories of third parties to which we may disclose such personal data are:

  • Advertising, marketing, and analytics partners
In a Business Transfer or Transaction

We may disclose or transfer personal data about you as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which case the personal data could be transferred to third parties as a business asset in the transaction – subject to the terms of this privacy policy.

To Authorities When Required by Law or To Protect TVision and Others

There are times when we may be required by law to disclose personal data to governmental authorities. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited by the terms of the legal process from notifying you of any such disclosures. We may seek your consent to disclose information in response to a governmental authority’s request when that governmental authority has not provided the required subpoena, court order, or search warrant. We will not disclose records revealing your selection of video programming unless we receive a court order indicating that a governmental authority has made a specified showing of relevance and will, when the law allows, provide you with the opportunity to prohibit or limit this type of sharing.

We may also disclose information that directly or personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.

6. How We Protect Personal Data

We use a variety of administrative, technical, and physical security measures designed to protect your personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use while it is under our control. Despite our security efforts, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose your personal data. We maintain security incident response plans to investigate and remediate incidents involving unauthorized access to such personal data.

7. Retention

We retain personal data for as long as we have a business need or as applicable laws, regulations, or government orders require. When we dispose of personal data, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).

8. Children

We do not knowingly solicit minors (anyone under the age of 18) to purchase our Services. Generally, if you purchase and then authorize a minor to use our Services by providing them a device or other access associated with your account, any personal data associated with their use will be treated as your personal data under this Policy.

Our Services are not generally designed to attract children under the age of 13 and we do not intentionally or knowingly collect personal data from anyone under the age of 13. We encourage parents to be involved in the online activities (including Internet browsing and app usage) of their children to ensure that no information is collected from a child without parental permission.

9. Your Personal Data Choices

You have options regarding the personal data we collect about you, as described below. We will not discriminate against you if you choose to exercise your options related to your personal data. We work to be clear with you about the impact of exercising certain options. If you have questions, please contact us. Your options include:

Correction, Access and Deletion
  • Correction: You may review and modify your personal contact information (except your billing and service address(es)) by visiting mytvision.t-mobile.com and logging into your TVision account. To modify all of your personal contact information, including your billing and service address(es), please visit a T-Mobile retail store or contact us directly at 844-529-3738. If you have questions, please contact us.
  • Access: You may request access to the specific pieces of personal data we have collected about you, and you may also request additional details about our information practices, including the categories of personal data we have collected, our business or commercial purposes for collecting or selling personal data, the sources from which we collect personal data, the types of third parties we share personal data with, the types of personal data we disclose for business purposes, and details about personal data we have sold and to whom, if applicable. You may request access to your personal data by submitting your request here or by contacting customer service toll-free by dialing 1-844-890-3616 from any phone.
  • Deletion: You may request that we delete the personal data we have collected about you. Please note that we may retain certain personal data as required or permitted by applicable law. If you request that we delete your personal data, certain features of the Services may no longer be available to you. You may request access to your personal data by submitting your request here or by contacting customer service toll-free by dialing 1-844-890-3616 from any phone.
“Do Not Sell” Choice

TVision provides the “Do Not Sell My Personal Information” link to comply with the CCPA. For more information about why TVision’s websites contain the “Do Not Sell My Personal Information” link and what happens if you tell TVision not to “sell” your personal data, please click here. We give you the option to opt out of these sales at any time by following this “Do Not Sell My Personal Information” link. The link is also available on our websites.

Our Communications to You

We may send you communications about the Service. We want to provide you with meaningful choices regarding our marketing communications, and you may choose to limit or opt out of some marketing communications from us at any time. Although you may elect not to receive marketing information from us, you may continue to receive invoices, customer service and transactional notices, and similar informational communications related to the Service.

Opting Out of Our Communications to You

Email: To opt out of our email marketing communications, please use the unsubscribe link at the bottom of the email.

Calls, Texts, Direct Mail: To opt out of marketing calls, texts, or direct mail, please use the opt-out mechanism that we provide as part of that communication. You may also contact us directly at 844-529-3738; online on the customer care portal at mytvision.t-mobile.com; and by mail at 1660 Wynkoop, Suite 800, Denver CO 80202, Attn: Office of the General Counsel - Privacy Officer.

10. Information for California Consumers: Your California Privacy Rights

Consumers residing in California are afforded certain additional rights with respect to their personal data under the “Shine the Light” Law (California Civil Code section 1798.83) and the California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq).

Shine the Light

California Civil Code Section 1798.83, known as Shine the Light, requires us to disclose that California customers may request information concerning whether a business has disclosed personal data (as defined in Shine the Light) to any third parties for their direct marketing purposes. We do not disclose your personal data (as defined in Shine the Light) to non-affiliated companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and statements may contact us using the contact information below.

California Consumer Privacy Act

Additional Disclosures Related to the Collection, Use, Disclosure and Sale of Personal Data

Categories of Personal Data Collected, as pre-defined by the California Consumer Privacy Act:

In the preceding 12 months, we have collected the following categories of personal data:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security Number, driver’s license number, passport number, or other similar identifiers such as signature and physical characteristics;
  • Financial information, such as credit card or other payment information;
  • Characteristics of protected classifications under state or federal law, such as age or gender;
  • Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Internet or electronic network activity information, information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement;
  • Audio, electronic, visual, thermal, olfactory, or similar information; and
  • Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

For more specific examples of the personal data we collect, please see “Personal Data We Collect” above.

Business or Commercial Purpose for Collecting Personal Data: We collect personal data for the business and commercial purposes described in “How and When We Use Personal Data” above.

Categories of Sources of Personal Data: We collect personal data directly from you, automatically from your use of our Services, from unaffiliated parties, and by using or combining personal data to derive additional personal data about you, as described in “Personal Data We Collect” above.

Categories of Third Parties with Whom We Share Personal Data: We may share your personal data with third parties as described in the “When and With Whom We Disclose Personal Data” section above.

Categories of Personal Data Disclosed, as pre-defined by the California Consumer Privacy Act: In the preceding 12 months, we have disclosed the following categories of personal data for business or commercial purposes:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers such as signature and physical characteristics;
  • Financial information, such as credit card or other payment information;
  • Characteristics of protected classifications under state or federal law, such as age or gender;
  • Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Internet or electronic network activity information, information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement;
  • Geolocation data;
  • Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Sales of Personal Data: We are also required to disclose that in the preceding 12 months, to facilitate certain advertising activities commonly deployed by online and technology companies, TVision “sold” the following categories of personal data including zip code, device identifiers and internet and electronic network activity. What this means is a unique number that identifies your device was linked to online activity and shared with third parties who aggregate that data for advertising purposes. TVision does not knowingly collect, and therefore does not sell, the personal data of minors.

CCPA Consumer Rights: The CCPA also requires us to communicate information about rights California consumers have to request access to their personal data, to request deletion of their personal data, to request additional details about our information practices, to request to opt out of the “sale” of their personal data, and the right not to be discriminated against. For details about how to exercise these rights, please see Your Personal Data Choices above. We will not discriminate against you if you choose to exercise your rights related to your personal data.

11. Your Nevada Privacy Rights

Nevada Revised Statutes Sections 603A.300-360 requires us to disclose that Nevada consumers may request that website and online service operators like TVision not sell certain information about them – referred to in the law as “covered information.” TVision does not currently engage in any sales of covered information as defined in the law. Nevada consumers who nevertheless wish to submit a request that TVision not sell their covered information may do so clicking here and authenticating through their existing online account or establishing an authenticated account so we can record the request appropriately.

12. Updates to this Privacy Policy and How to Contact Us

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the “last updated” date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

If you have any questions or comments about this Privacy Policy or about TVision’s privacy practices, please contact us directly at 844-529-3738; online on the customer care portal at mytvision.t-mobile.com; and by mail at 1660 Wynkoop, Suite 800, Denver CO 80202, Attn: Office of the General Counsel - Privacy Officer.