[](https://www.t-mobile.com/privacy-center) [](https://www.t-mobile.com/privacy-center) - [Privacy notices](https://www.t-mobile.com/privacy-center/privacy-notices) - [Privacy dashboard](https://www.t-mobile.com/privacy-center/dashboard) - [Education](https://www.t-mobile.com/privacy-center/education) - [FAQs](https://www.t-mobile.com/privacy-center/faq) [Contact us](https://www.t-mobile.com/privacy-center/contact-us) Our Companies [](https://www.t-mobile.com) Explore Privacy notices Privacy notices - [T-Mobile Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice) - [Financial Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/financial-privacy-notice) - [Children's Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/childrens-privacy-notice) - [Project 10million Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/project-10million-privacy-notice) - Biometric Information Privacy Notice - [Overview](https://www.t-mobile.com#anchor-overview) - [Collection and use](https://www.t-mobile.com#anchor-collection-and-use) - [Retention, disclosure, and protection](https://www.t-mobile.com#anchor-retention-disclosure-and-protection) - [Your privacy choices](https://www.t-mobile.com#anchor-your-privacy-choices) - [B2B Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/b2b-privacy-notice) - [Workforce Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/employee-contractor-privacy-notice) # Biometric Data __PRIVACY NOTICE__ Last updated: __April 30, 2025__ ## Overview T-Mobile cares about the security of your personal data and wants to protect you and us against fraud. T-Mobile and our service providers (“we” or “us”) collect, use, and store biometric data through the use of ID scanning and facial recognition technology to verify your identity and safeguard personal data as part of our security and fraud prevention efforts. This notice describes our collection, use, disclosure, and retention of biometric data for security, identity verification, and fraud prevention purposes.  When we refer to “biometric data,” we mean information about your unique physical or biological characteristics used to identify you. For example, face scans may be considered biometric data if they are used to identify you.    ## How we collect and use your biometric data With your consent, we collect, use, and store your biometric data to verify your identity (and that the government-issued ID you present is yours), secure your T-Mobile account, protect personal data from unauthorized disclosure, and prevent fraud. For example, we compare the photo on your ID with (1) photos or selfies collected through interactions with T-Mobile (in-store, online, and via T-Life or other T-Mobile apps) and (2) photos of persons that may have been involved in fraudulent transactions with T-Mobile or other companies in the past. We monitor transactions for instances of fraud and may use related information, including biometric data from photos/selfies or IDs T-Mobile previously collected or collects in the future, to protect T-Mobile and others. ## How we retain, disclose, and protect your biometric data Unless further use is needed to prevent recurring fraud, we delete your biometric data as follows: - If you select biometric verification for a single transaction, we will delete your biometric data after that transaction is completed. - If you select biometric verification for ongoing use, we will delete your biometric data after three years, or after one year of your relationship with T-Mobile ending, whichever comes first. We may disclose your biometric data to our service providers for the purposes described in this Notice to provide the products or services you request. We may also disclose your biometric data with your consent, or where required by law (for example, with law enforcement when a valid legal request is made). T-Mobile will not sell, lease, trade, or otherwise profit from your biometric data. We take our responsibility to safeguard your biometric data seriously and are constantly working to exercise care when handling customers’ biometric and other sensitive information. ## Your privacy choices T-Mobile will not collect, use, or store your biometric data without your consent. For certain transactions, you may decline to have your biometric data collected, but this may limit the ways we can protect you and your account from identity theft or fraud. If we cannot verify your identity, we may restrict your access to account data in our systems. Unless an exception applies, you may revoke your biometric data consent by calling T-Mobile Customer Care at 1-800-937-8997 (or 611 for current T-Mobile customers). ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
[__T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice). Accept and continue No thanks __Next:__ Generate a code to share with your Expert ## Share this code with your Expert code Once your code has been successfully entered by your Expert, this window will close and continue to the session. ## Allow screen sharing with your Expert? Personal and sensitive data is hidden for your security and privacy. Allow Don’t allow ## End your session? Ending your session will stop sharing your screen, but will not end your call. End session Continue session ## Your session has ended Your screen is no longer being shared with your Expert. OK Share again ## You are already in an active session OK ## Your code has expired Generate a new one to share with your Expert. Generate new code ## Connect with T-Mobile - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ### [T-Mobile Privacy Center](https://www.t-mobile.com/privacy-center) T-Mobile Privacy Center - [Privacy notices](https://www.t-mobile.com/privacy-center/privacy-notices) - [Privacy dashboard](https://www.t-mobile.com/privacy-center/dashboard) - [Education](https://www.t-mobile.com/privacy-center/education) - [FAQs](https://www.t-mobile.com/privacy-center/faq) - [Contact us](https://www.t-mobile.com/privacy-center/contact-us) - ### Our Companies Our Companies - [T-Mobile](https://www.t-mobile.com/) - [Metro by T-Mobile](https://www.metrobyt-mobile.com/?INTNAV=fNav%3AMetroByT-Mobile) - [Assurance Wireless](https://www.assurancewireless.com/?INTNAV=fNav%3AAssuranceWireless) - [Sprint is now T-Mobile](https://www.sprint.com/?INTNAV=fNav%3ASprint) - ### [About T-Mobile](https://www.t-mobile.com/about-us) About T-Mobile - [Our story](https://www.t-mobile.com/our-story) - [Newsroom](https://www.t-mobile.com/news) - [Investor relations](https://investor.t-mobile.com/investors/default.aspx?INTNAV=fNav%3AInvestorRelations) - ### [Corporate Responsibility](https://www.t-mobile.com/responsibility) Corporate Responsibility - [Community](https://www.t-mobile.com/responsibility/community) - [Sustainability](https://www.t-mobile.com/responsibility/sustainability) - ### [Careers](https://www.t-mobile.com/careers) Careers - [T-Mobile careers](https://www.t-mobile.com/careers) [](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/our-story) - [Investor relations](https://investor.t-mobile.com/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://careers.t-mobile.com?INTNAV=fNav%3ACareers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Consumer Health Data Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyNotice#health-data-privacy-notice) - T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) © 2026 T‑Mobile USA, Inc.  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications