Biometric Information


Effective: September 28, 2022


T‑Mobile cares about the security of your personal information and wants to protect you and us against fraud. Where permitted by law, T‑Mobile and our contractors (“we”, “us”) use ID scanning and facial recognition technology to verify your identity and safeguard personal information as part of our security and fraud prevention efforts. This notice describes our collection and use of biometric data for these security and fraud prevention purposes.

When we refer to “biometric data,” we mean information about your physical or biological characteristics (some states call these “biometric identifiers”) that identify you. Information like eye, hand, or face scans; fingerprints; and voiceprints may be considered biometric data if they are being used to identify you. The definitions of biometric data vary under different states’ laws. For example, some states’ biometric laws don’t apply to driver’s license photos. Photos of you are not biometric data, but biometric data can be made from processing the photo.

How we use your biometric data

When we scan your ID or take your photo, we may use the image to create a “biometric identifier.” We also collect other information from your ID. We use this information to verify that your ID is real, to protect your personal information from unauthorized disclosure, and to prevent fraud. We may compare your photo on the ID with: (1) the photos collected when you visit T‑Mobile and/or (2) photos of persons that may have been involved in fraudulent transactions with T‑Mobile or other companies, in the past. We monitor transactions for instances of fraud and may use related information, including biometric data, to protect T‑Mobile and others.

Why we collect, share, and store your biometric data

T‑Mobile will not collect, use, or store your biometric data without your consent. Also, T‑Mobile will not sell, lease, trade, or otherwise profit from your biometric data. We will only disclose your biometric data or share the data with our contractors to provide the products or services you request. When a valid legal request is made, we may also share the biometric data with law enforcement.

When you consent to the creation and use of your biometric data through ID scan or other processes for identity verification or fraud prevention purposes, we will keep your biometric data for up to one year after you terminate your relationship with T‑Mobile. However, if we determine that a transaction may involve fraud, we may keep the biometric data and supporting information longer, as the law allows.

T‑Mobile will store, transmit, and protect your biometric data using the same degree of reasonable care as for similar confidential and sensitive information.

Your privacy choices

You may decline to have your ID scanned or photo taken, but this may limit the methods by which we protect you and your account from identity theft or other unauthorized disclosure of your personal data. If we are unable to verify your identity we cannot permit you to access or delete personal information in our systems.

If you grant consent for one-time use of your biometric data, we will delete the biometric data after that one use.

You may revoke your consent at any time by calling T‑Mobile Customer Care at 1-800-937-8997 (or 611 if you are a T-Mobile customer) or by visiting a T‑Mobile retail location. If you revoke consent for ongoing use, we will promptly stop using the biometric data and delete it.