The SyncUP KIDS Watch connects families with their children by enabling talk and text for approved contacts, real-time location tracking, and virtual boundary alerts. We collect the following data via the SyncUP KIDS watch:
This tells us the location of your child’s SyncUP KIDS Watch.
These tell us which SyncUP KIDS Watch on our network is your child’s.
Call and text usage information
This includes Customer Proprietary Network Information (“CPNI”) your child generates when they use our wireless voice service. For more information, read the Phone privacy article.
Photo, video, audio, and text messages
We collect these to transmit them to the recipient and store them on the watch. We don’t store copies of the messages or copies of photos, videos, and audio clips generated by the watch anywhere else.
Child interactions with device
This includes, for example, if the watch is turned on or off, if it enters or leaves airplane mode, watch battery charge level, child step counts, and other watch activity information. We collect these to provide notifications to you in the app about both your child’s activities and their watch status.
Information from your child’s use of our product, services, and network (and other carriers’ networks when roaming domestically or internationally)
Like usage of connecting carriers and Internet service providers, the IP address, text messages, and data use history, content interactions, language settings, and other network and device analytics and usage data.
Device and service performance and diagnostic information
This includes reports from your child’s device about signal strength, speeds, device, app and service performance, dropped calls, call and data failures, geolocation information, and device data.
Including, for example, contacts set by you in the app. We collect this so that certain information can be restored to a new watch pairing.
Name and age
We also collect your child’s name and age directly from you when you set up the watch to help personalize the product. Age is optional but does allow us to enable additional features.
Please note, you can revoke your consent at any time and delete your child’s data by removing your child’s profile.