Switching from Verizon to TMobile was a terrible decision!
Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device) and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile’s solution to this is that I need to buy a new $900 device. How about ‘No!’. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile guaranteed me that I could bring my phone over with me. Now that’s it’s not working as I was told, now they backtrack and say, “well we do have some issues with Verizon phones and typically it is with text messages or data issues”. So you are aware that this is an issue yet did not mention it to me as a possible problem and now you want me to buy a new phone from you. What a gimmick!! The issue is on the TMobile side, it’s their network, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with Verizon devices I would have reconsidered making the transfer to TMobile, which I guarantee is exactly why they did not disclose this information. For me, the $20/month savings between the TMobile and Verizon bills was not worth this hassle! I will be continuing to share this experience with multiple outlets.
horrible experience and useless insurance
Pay for insurance on all of my phones. Dumb idea. Insurance means nothing and I’ve paid for phones several times over for nothing. Two of my sons go to get phones fixed through insurance at the local store. Separate incidents at separate times. They are told there is nothing that can be done. They get cheap replacements and move on. Topic finally comes up months later as they do not live at home with me. T-mobile refused to replace their phones and I am STILL paying for the insurance. Nothing but the run around from t-mobile. A “supervisor” calls me and tries to strong arm me into buying additional phones. Talks over me. YELLS at me. Doesn’t listen to what I am saying. The t-mobile app (worthless) shows not the boys’ original phones, or even what they have now, but something different entirely. And somehow all of this is my fault. This is ridiculous. They tell me I have been with them for over 12 years. I think it is time to take the free phones from Verizon and move on. Cannot get anyone to actually listen and offer assistance. The chat is ridiculous. It takes forever for anyone to answer and they must be watching tv or answering fifteen different people given the time it takes for follow-up answers. Fine, you’ve outsourced your customer service to India, but have at least one person in the states that I can talk to…horrible experience
Pay for insurance on all of my phones. Dumb idea. Insurance means nothing and I’ve paid for phones several times over for nothing. Two of my sons go to get phones fixed through insurance at the local store. Separate incidents at separate times. They are told there is nothing that can be done. They get cheap replacements and move on. Topic finally comes up months later as they do not live at home with me. T-mobile refused to replace their phones and I am STILL paying for the insurance. Nothing but the run around from t-mobile. A “supervisor” calls me and tries to strong arm me into buying additional phones. Talks over me. YELLS at me. Doesn’t listen to what I am saying. The t-mobile app (worthless) shows not the boys’ original phones, or even what they have now, but something different entirely. And somehow all of this is my fault. This is ridiculous. They tell me I have been with them for over 12 years. I think it is time to take the free phones from Verizon and move on. Cannot get anyone to actually listen and offer assistance.
Fold 5 hearing aid compatibility (ASHA)
Does anyone use the Samsung Fold 5 with hearing aids? I want to make sure that the Fold 5 is ASHA (Audio Streaming for Hearing Aids) compatible so that it can stream calls to my hearing aids, but a search of the Samsung Fold 5 manual does not find any matches for ASHA and I can not find any email address for technical questions for Samsung. Has anyone paired their hearing aids using ASHA to the Fold 5?
Device names in Home Internet
Please help, I have looked through all of the questions regarding how TMobile home internet determines device names (the populated list on the Home Internet app). Everything online says, each device is names with the last 4 digits of its particular MAC address, however, that is not the case for me. I have gone through each device in our home and found its specific MAC address but none of the device names on the app correlate with any of our devices. Can any one help with this? The end game is to be able to disable each specific device from use of the Internet, as necessary. Thank you in advance, L. McDonaldwrong device displayed in Tmobile app
I think I have hackers or someone is controlling my phone using “control nearby devices” in iPhone accessibility settings. my sim is “locked” and says online this is good when traveling internationally. Lately have been getting weird subscription emails from businesses only available in other countries like South America (Star+). what is going on and what do I do
