The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.
The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches. Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.) The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail. Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software Two hours on the phone with T-Mobile Front end and backend support 4/3 Two hours at a T-Mobile store with representative and backend support 4/4 Two hours at the Apple Store ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG Apple sent my Apple Watch off to the regional repair location 4/5 New replacement Apple Watch Series 7 with Cellular received Problem persists on new watch Another 3 hours on phone with T-Mobile backend support New error in addition to old problem T-Mobile error “The maximum number of devices allowed to be paired to this phone has been reached. To continue you will need to unpair a device.”Error code 406” T-Mobile representative was unable to figure this out …… Back on the phone to Apple L2/L3 support… confirms message is referencing T-Mobile configuration or processes. Another call to T-Mobile T-Mobile backend support unable to make any inroads toward a solution, advised they are sending me out a new cellular phone. My cellular phone has consistently been the only thing working properly, so I am hesitant to change anything with that regard. THIS HAS BEEN AN ABSOLUTE NIGHTMARE. I love Apple products, but their partnership with T-Mobile is a ghastly abomination of inadequate training or processes that are too complicated for their employees…. It’s been a week since my ordeal began, and there is no end in sight… My advice, STAY AWAY FROM T-MOBILES implementation of the cellular capabilities of Apples watches. DIGITS is a failure, either by complexity, process, or employee training and expertise.
Cell Booster Issues
We have had T Mobile WiFi for a while now. We noticed that our AT&T cell booster is not working with it. AT&T sent us a new one and it has the same problem. I sat through the most useless phone call with T Mobile support that insisted the router is fine. So we gave up. I tried Starlink for a month and what do you know? The booster worked perfectly. So that tells me there is an issue on T Mobiles end. They told me all the ports are open so I am at a loss here. Curious if anyone has dealt with this yet? TIA
Whats Going On Lately With The Poor T-Mobile Internet Service???
For the past week to 10 days (Today is 8-24-22) T-Mobile Internet has been a waste of money….I believe they are messing with the tower configurations in my area...I use to get 100Mbps Download speed and now they are only mustering up a piddly 17-20Mbps. When will you guys get things back to normal?? Up until a week or so ago I use to connect to T-Mobile Tower MCC 310, MNC 260, Region 31695, Tower 894300, Cell 228940863 at MINIMUM and Consistent Speed of 50-75Mbps Download at a 5G Extended Signal Band 71. NOW I can ONLY connect to T-Mobile Tower MCC 310, MNC 260, Region 31695, Tower 73303, Cell 18765571 at MAXIMUM and NON-Consistent Speed of 17-20Mbps Download at a 4GLTE Signal Band 2. This goes for ALL MY T-Mobile Devices...Home Internet Gateway AND TWO (2) Cell Phones...Magenta Plan. I signed up for and switch over to T-Mobile about 2 Months ago and now this crud. What The Heck Are You Guys Doing And Why Taking So Long? Is This Permanent? Let’s Get It Fixed! Otherwise I am raising cain with billing and not paying for this stuff...Better Business Bureau also gets T-Mobiles attention for all others seeing this same poor service now. JeffS
Is it possible to activate an international model Apple Watch (Series 6 or 7) on a T-Mobile plan?
I need to upgrade my Apple Watch, and due to near-future plans, I know I will need the LTE bands from an international model more than I need the unique US model ones now. However, it would be nice to upgrade now and use it in here in the meanwhile. I realize I will be missing one of the extended range LTE T-Mobile bands, but I don't think that will affect me much. Anyway, the question is, has anybody activated (or does anyone know if T-Mobile will allow us to) an international model Apple Watch on a watch line? It should technically be possible, but I’ve read that some carriers in other countries don’t allow US models to be activated while others do, so I’m wondering what the T-Mobile policy is.
Cell Tower issue
I had been getting great signal and cell service at my home till July 1, 2022.. After that I lose internet at times, some text messages go through some dont but I never know which ones do. Sometimes I cant make phone calls and sometimes I cannot receive calls. I have talked to customer service and updates were needed at the tower. So my question, is 7 months a long time to climb a tower and fix a problem? I only have this issue at my house and I can see the tower from my backyard. I have to switch the phone from 5g to LTE to 5g to make it work, somtimes. I’ve been a customer for about 20 years and I ready to switch providers over this issue. I’m in Oxford Michigan any looking for an answer or for someone who can fix a tower. YouTube doesnt have any tutorials on cell tower repair. Otherwise, I would have climbed up there and fixed it myself.
Unable to connect prime video and netflix but able to connect to YouTube
I have a very strange issue since last night. I am not able to connect to Netflix app, Prime video app, Ring app, etc from my phone (and my wife’s phone) via Home Internet or Tmobile cellular. However, I have no issue connecting to YouTube app and many other apps. Also, I can login to Netflix and Prime video via my phone’s browser. To make it even more confusing….When I connect my phone to my friend’s home wifi (Spectrum customer), I have no issues connecting to Netflix, Prime Video, etc. Also, none of my amazon devices (echo, fireTV, etc) have internet access since last night. I connected these devices directly to the Gateway. i rebooted the gateway and my devices many times….still have the issue> I am completely lost…. Any idea? Thanks
Unable to sign into apple ID for facetime after new sim
Recently switched to T-Mobile. Have an iPad with a virtual sim (tried a couple of different sims) and cannot connect to Facetime. Keep getting an error and cant connect to apple id for using facetime while on cellular. No issue when on wifi Tried all the troubleshooting: rebooting reset settings replace sim turn off/on facetime etc...