Forum Discussion
Why has service been degrading in Lovettsville, VA?
We’ve been on T-mobile home internet for over a year and for the most part it’s been a great service for rural internet compared to other options. There have been some occasional performance issues,...
Yes same for me. 6mi south of Lovettsville, the wifi service wanes early in the morning, then again in the early evening...some days it is intermittent connectivity all day long so you cannot stay connected to anything, especially if trying to pay bills or other secure activities (mobile banking, etc.). Trying to stay connected and work from home with Teams or Webex calls is also a joke on those days. I just called T-Mobile support (wifi is again funky for the last three days), and customer support said she couldn’t even tell what tower I’m connected to because it wouldn’t ping back or something...so she sent it over to Tech support. Are these wind/weather events in Northern VA tearing up the cells? Or is there some home station that the wifi connects to (like a substation) that is North of us, and is out of service from the snow?
