customer service
90 TopicsCustomer Service review
Exceptional Customer Service Experience fromJAKE MACIAS aEl PasoZaragoza store T-Mobile Associate. I recently had the pleasure of interacting with Jake Macias a T-Mobile associate who went above and beyond to assist me with my sim card issue. I am writing this review to express my gratitude and highlight the exceptional customer service I received. From the very beginning, Mr Maciasdisplayed a genuine desire to help me. Hisfriendly and approachable demeanor instantly put me at ease, making the overall experience highly enjoyable. Helistened attentively to my issueand provided clear and concise instructions, ensuring that I fully understood the resolution process as he was working the issue. Jake demonstrated remarkable patience in troubleshooting and resolving the technical issuethat I encountered. Hewent through each step, ensuring that I understood the process and making certain that the problem was fully addressed. Hiscommitment to finding a solution was commendable, and hisefforts exceeded my expectations. Additionally, he took the time to address any additional questions or concerns I had, making me feel valued as a customer. Hisdedication and attention to detail were evident throughout our interaction, leaving me with a positive impression of the company as a whole. In terms of professionalism, Jakesurpassed all expectations. He maintained a high level of enthusiasm and engagement while still maintaining a sense of efficiency and effectiveness. Herepresented T-Mobile impeccably, fostering a trustful and welcoming environment. Overall, my experience withT-Mobile was outstanding. Jake's exceptional customer service skills, in-depth knowledge, and commitment to resolving my issues left me completely satisfied. I don't usually write reviews and this forum took time to find. I just love when I go to a business and they do the job they are paid to do and go above and beyond! Thank you once again Mr. Jake Macias for providing such a positive customer service experience.Solved235Views1like4CommentsUpdating T-Mobile 5G Gateway (G4AR & G4SE)
Does anyone have any Idea how to update the router to myT-Mobile5G Gateway (G4AR & G4SE)? On T-Mobile website, it tells me to Restart it but I’m pretty sure that isn’t going to do anything and I’ve already tried it and didn’t work. I want to update it because the wifi has been continuously disconnecting for every device in the household for no reason387Views0likes2CommentsUnable to access usbank.com
For several weeks now I have not been able to get to my bank’s website via T-mobile home internet. I get the following page : The only way to get to that site is if I turn off wifi on my phone, OR if I go to the home of a friend who has Xfinity or Verizon internet! T-mobile is, of course, absolutely no help. They have one, and only one, response, which is to move my gateway device to another window.I’m sitting next to my gateway which is line-of-sight with the tower. Does anyone else have this problem? I’m thinking my only option, since I don’t like doing financial stuff on my iPhone, is to switch providers.590Views1like9CommentsBlocked From The Network
For multiple days, every morning my phone gets blocked off the network. I always have to tell someone to get the app and reactivate it, Ive tried doing it myself multiple times on my laptop but it just shows the status of the gateway. None of my family members have the app but me and my dad. But either way somehow my phone gets deactivated every morning, What can I do about this?51Views0likes0CommentsUnable to receive MMS messages from Verizon on wife's phone (SMS messages are fine)
My wife uses her phone for work and is unable to view MMS messages from her boss. (screen shots). SMS messages are fine, but MMS messages show up as a link that requires a login.We recently ported from Verizon and the problem started when we switched over.44Views0likes0CommentsExtremely high latency with home internet
Just recently got the home internet gateway and it's been incredibly disappointing. For the price of it and the fact we have cell towers, including tmobiles towers, within less than a milebof our home, it's been incredibly underwhelming. Speeds are anywhere between 20mbs and 300, meanwhile the latency is consistently well over 120ms (as high as 800) on downloads and several thousand milliseconds on upload. We've had the gateway in every spot we could think of, each one reading "excellent" signal on the gateway and app and single location was better than any other. Even had it sitting outside the balcony and it was still horrendous performing tests directly on top of it. Is there anything to bother trying with this or just send it back? Was hoping for something at least halfway decent compared to what I had last and somehow it's come up even worse for wireless connection.6.7KViews0likes17CommentsSpecific Lookup Fails
I have one specific IP address that I am unable to contact whenever I attempt through a device using the T-mobile WiFi. If I remove my device from WiFi, it immediately works. Suppose the address is wts.populiweb.com How do I get T-Mobile to stop failing to resolve it? I get the errorwts.populiweb.com’s server IP address could not be found. This started about a week ago. How can I resolve this issue? Thanks.28Views0likes0Comments