Forum Discussion

Yaho's avatar
Yaho
Newbie Caller
3 years ago

Unusable for TV streaming after 8 pm

We cannot successfully stream one or both Apple TV’s after 8 pm nearly daily. Interruptions last as long as 3 minutes.

No amount of restarting or rebooting will defer or cure it.

  • Yaho 

     I have the same problem.  Everything runs perfectly until 8 p.m . Nothing works after 8 p.m with T-mobile. 

    For the others who responded with proper location of the gateway.  Really,  Everything works unti 8 p.m then has problems.   Doesn't seem like a user problem.   Seems like a network problem.  Wait , I figured it out . He gateway moves on its own at 8 p.m .  

    Johbor has the best answer,  location.  As , State , city , etc .   

  • copz1998's avatar
    copz1998
    Connection Curator

    @Yaho I have several TVs that stream Netflix, Apple+ and alike with no issues. To @johnbor’s point, you do need to make sure your gateway is positioned correctly. Please go through the setup process using the T-Mobile internet app. Make sure your gateway is aligned with your cell tower (best possible). Once you have a good location with the strongest signal (based on the # of bars on the LED) then rotate the gateway a few degrees in a circular pattern, as the antennas face outward at the corners of the unit. You may pickup a stronger signal by rotating the unit a ¼ to ½ turn or so. 

    You can call TM customer service and they can tell you where your tower is located, or you can look it up yourself using cell mapper.net 

    Good luck!

  • bocaboy2591's avatar
    bocaboy2591
    Bandwidth Buddy

    I have three TVs that all run Apple TV 4K and don't have any problem at all. It sure seems there is something else going on here outside of your T-Mobile Home Internet.

    When you can't stream from your ATVs, what is your bandwidth? You can download Speedtest from the App Store to get an accurate reading. Does it happen at the same time every day or is it random?