Forum Discussion

Kiersten's avatar
Kiersten
Newbie Caller
5 years ago
Solved

TVision something went wrong TVB-004

I just signed up for TVision and I am trying to stream this evening (7 pm local time) and keep getting an error code every 30 seconds or so. The show freezes, then goes black and says: Something wen...
t-mobile
tvision
TVision LIVE
  • tmo_mike_c's avatar
    tmo_mike_c
    5 years ago

    For folks still having issues with this, please contact our Tech Care team by calling or using our Facebook or Twitter help channels to have them file a Trouble Ticket. This is something we’ll need to have resolved on a case by case basis. 

Tistrouble's avatar
Tistrouble
Newbie Caller
5 years ago

I have had this problem sporadically since joining in Dec. Plus the "chipmunk” issue, also on NBC. I called support. The computer answering had me slimming for 2 ½ mins o till I finally got to a live person. She was friendly and helpful…. Until I sat on hold for 58 mins, waiting for tech support. I called again. Mark offer to call me in the morning and try again. 

Look, it sucks. It's not user friendly, and dang… Why do I want to give them another chance?!