tmobile home internet keeps disconnecting

Same issue here.  Was working  fine up until about 2 weeks ago.  Now the signal is down to 2 bars and weak and keeps disconnecting from the server constantly.  Can be working on something and then no internet connection.  T-Mobile Tech said it shows they are working on upgrades in the area and to give it a couple of weeks…..my T-Mobile phone is not having any issues….just the internet.  I have checked the signal outside all around my home and the signal shows to be -114 dBm  and down to no signal at all and constantly going up & down in strength.  One would think they would be able to tell you if they were having issues due to the Tornado which damaged an area in Sherwood, AR off Kiehl Ave as that seems to be the closest cell tower from what I can find out.

Yes… I forgot to tell…. I have a small fan sit under T-Mob trash can …  Thanks

ctp7951 wrote:

Robmoreno wrote:

I’ve hade the T-Mobile home internet since may of this year and has been working good until this week where there internet keeps disconnecting and saying no signal then it pops up again and last a couple mins up and disconnects again, I have restarted the router and also reset the router and still the same thing happens. Is anyone else having this problem as well? 

I had the same issue as … but when I moved my T-Mob trash can to best place and got very good signal and it rarely disconnected … You should try to find a place got a good signal ...

lack of signal will force the unit (same goes with phones) to work harder to try and pull in a signal..working harder=it gets hotter.. which for some in here if their signal at best isnt the best they ended up pointing a fan at it to help keep the unit cooler.

Robmoreno wrote:

I’ve hade the T-Mobile home internet since may of this year and has been working good until this week where there internet keeps disconnecting and saying no signal then it pops up again and last a couple mins up and disconnects again, I have restarted the router and also reset the router and still the same thing happens. Is anyone else having this problem as well? 

I had the same issue as … but when I moved my T-Mob trash can to best place and got very good signal and it rarely disconnected  ( 4 bars )… You should try to find a place got a good signal ...

RPDefi wrote:

Starting Friday my router began disconnecting.  It would show a very good signal, but not transmit any data.  It would show the number devices connected, even though all the devices would say the internet could not be found.  Unplugging the unit for 10 seconds would correct the issue, but at best it would last a few hours before I had to unplug it again.  Sometimes it would only stay connected for a few minutes.  The router does not get hot.  The SIM card has been replaced and the router has been replaced, without any improvement.  

I’ve had this same issue and I have no clue what is going on but it’s starting to really irritate me and I don’t know what to do

Mrs.CjB wrote:

I have the same issue. When my connection works it works great but it goes out at random times and comes back on just as random. I don’t use a router as I don’t need too and I have a small house. the unit is next to a window and is not getting hot. I usually notice because my Alexa wont work when it’s out. I’m here looking for answers.

I ultimately had to fix my issue by relocating the T-mobile box to a better location. At one point I put it in my basement and even though it said I had very good reception with the outside it was not in good  communication to my TV. So I moved it upstairs and got less bars but it could communicate with my TV better. I have not had an issue since.

Starting Friday my router began disconnecting.  It would show a very good signal, but not transmit any data.  It would show the number devices connected, even though all the devices would say the internet could not be found.  Unplugging the unit for 10 seconds would correct the issue, but at best it would last a few hours before I had to unplug it again.  Sometimes it would only stay connected for a few minutes.  The router does not get hot.  The SIM card has been replaced and the router has been replaced, without any improvement.  

Ive been having the same issues. I will show full service at 5g but will get a no internet or no connection in the upper left on the display.  This does seem to happen when i am using the internet for streaming or uploading more than anything.  The overheating seems like it might be the issue but without being able to check the temperatures inside the unit i cant be sure.  I’ve also noticed a big difference in speeds from one day to the next. I will get 200down/60up one day and then 70dwn/20up the next.  If anyone has figured the connection issue out please let me know.

I have the same issue. When my connection works it works great but it goes out at random times and comes back on just as random. I don’t use a router as I don’t need too and I have a small house. the unit is next to a window and is not getting hot. I usually notice because my Alexa wont work when it’s out. I’m here looking for answers.

I have the same problem. I was on the phone (for two hours!) with a Customer Service person and we tried everything possible and I got internet service so we got off the phone. Half an hour later, it started again. I don’t know what kind of maintenance they are doing (that was the explanation) but it shouldn’t last for weeks! This has been an ongoing problem for several weeks now. I don’t know what else to do… Very disappointed.