tmobile home internet keeps disconnecting

We have the same issue. It cuts out several times a day. We are using a Netgear router, but if I’m understanding other commentors, we might not need the router.  Before switching to T-Mobile internet, we had to use an extender to be able to have wi-fi for our bedroom tvs. With T-Mobile, we do not need the extender, so I’m wondering if we need the Netgear router at all. We are getting tired of all the disconnecting.

This may help or clear up the why it doesn't work and then work. My theory read on.... . So I do not have tmobile phone service. But signed up for the home internet.  I have a t t and what I noticed with att is when 5g acts up it plays all hell with my phones data. I'm connected but it's like it's in limbo mode. So I decided to just leave it on lte±. Now you saying what the heck does this have to do with home internet..... Well tmhi worked great for the first few days then all of the sudden it would do the random disconnect.  OK Google it and figured it's getting over worked and was getting too hot. So I buy do the fan trick that fixed the problem of the heat and the connection so I thought.  Then a few days later it started acting up again. And then my att phone started acting up. I fire off message via Twitter (I find I get better responses-slow but they respond) to both tmobile and att. And I'll be a.... Tmobile says tower is undergoing maintence in your aera and att tells me the same thing. Hummmm..... Well I ride it out and well both are working fine now.  So my theory is this, if what ever band you are on with the tmobile I think if it's in limbo trying to bounce from 5g to lte or vise versa it causes a handshake issue with you other devices and well basically if you look at the tmobile device I will show Signal but the wifi part is basically dead.  So when you power cycle just like anything else it pulls a new ip, and then relocks on what it thinks is the best band for service. I'm convince of it beucsse att fake 5g does the exact same thing on my phone to fix it I have cell service just no internet. I toggle airplane mode and walla it works fine. But I leave it on kte+ and have zerilo issues. Turn 5g on and when it works it great when it goes into wack a mole mode holy!!!!!. So I just leave the phone as lte+ no 5g.So I think the tmobile device is doing the exact same thing.   So depending on where yiur at and what that tower is or isn't doing signal wise when the device trades of which should bee seemless it screws something up and we'll it says it has signal but your devices can not connect. Quick power cycle and it back to normal.…

I have a buddy who has the same thing and he is in the middle of bfe and has not has one issue.  But his speed is not 5g he's always on 4g lte which he fine with he still gets around 70 down.    So in his cases he's not bouncing back and forth.      It's a theory but to me it make the most sense.   It basically a software problem with the can.   Twitter has been my best avenue with tmobile and they have been pretty forthcoming an very helpful with solutions and offered a replacement device, which for me I really don't think is going to fix it design flaw problem.   If I were techie enough maybe you could get into it and only make it work on say 4glte and disable the 5g, then if the problem didn't come back it's a device issue with the switching.      

Robmoreno wrote:

I’ve hade the T-Mobile home internet since may of this year and has been working good until this week where there internet keeps disconnecting and saying no signal then it pops up again and last a couple mins up and disconnects again, I have restarted the router and also reset the router and still the same thing happens. Is anyone else having this problem as well? 

Many ppl here have similar issue it turns out to be heat and they put a fan under it solves the issue. Give it a try you have nothing to lose all to gain.

I did in fact have a problem like you described.  We would lose our internet connection on and off.  I disconnected my Netgear-Orbi 6 wifi mesh system and put it back in the box.  I’m just using the T-Mobile Tower and it is working very good.  Are you sure you are on Software Version: 1.2101.00.1609.  If you are not I was told to push the off button in the back of the tower, then unplug the unit.  Wait 30 minutes and restart.  This will make your tower run a check for any software that needs updating.