t-monile home internet is barely providing basic data speeds sometimds.

My god I’m not the only one then? I’m going to post my details too if any of you want to help me figure it out because after a month of ridiculous speeds (0.12-0.3mbps) from 9 am to 10 pm, 2 engineering tickets, multiple 5G High speed gateway router exchanges (I’m on my third one!) I’m literally about to give up on t-mobile home internet and look for spectrum - this hasn’t been an issue prior on the 4G LTE gateway (apart from needing an Eero Mesh to connect >6 devices that is). Isn’t 5G WIFI gateway meant to be better!? 

I was getting right at 100 MBps for the 2 weeks I held on to my old ISP, the day after I dropped my other provider I’ve been getting like ~45 at best (with no movement on the router etc)

Here’s my connection information:

1012Brian wrote:

007Bond, how would I go about seeing what bands I’m connected to?  I’m not a techie and don’t know a lot about this.  The tower, however, is right next door to me.  Less than 200 yards away.  I’d like to do more than vent.  I’m not real keen on calling support and being on the phone for 30 minutes for them to tell me to unplug it and plug it back in, but I guess whatever I have to do.  If anybody here can offer advice let me know what info you need.  I’m just frustrated that for almost 6 months it worked flawlessly, now my download speed and connectivity won’t last longer than 10 minutes of streaming tv.  Something has changed and it’s nothing that I have done.  Thanks for whatever help you can offer.   

Quite literally the same thing happens to me.

007BondMI6 wrote:

Log into the gateway (forget the app useless) open a web browser go to http://192.168.12.1/ primary and secondary signal info off the Overview first tab. Then Status tab and same primary and secondary info. You have to expand them with click the down arrow to see the data.

 

This is the data that shows your connection.

Thank you for this info, I too will also look up and follow up with more helpful information. 

Thanks.  I’ll follow up on that when I get home.  I appreciate your time.  

007Bond, how would I go about seeing what bands I’m connected to?  I’m not a techie and don’t know a lot about this.  The tower, however, is right next door to me.  Less than 200 yards away.  I’d like to do more than vent.  I’m not real keen on calling support and being on the phone for 30 minutes for them to tell me to unplug it and plug it back in, but I guess whatever I have to do.  If anybody here can offer advice let me know what info you need.  I’m just frustrated that for almost 6 months it worked flawlessly, now my download speed and connectivity won’t last longer than 10 minutes of streaming tv.  Something has changed and it’s nothing that I have done.  Thanks for whatever help you can offer.   

Anyone with issues you should post what bands you are connected to, RSRP, SNR, RSRQ, RSSI, how far are you from the tower, if you want anyone to help you. If you just want to vent ok you have vented but if you want help post some info that a person helping you can use.

Just saying my internet drops ok so happens with cable, fios, nothing new here. My speed is slow ok happen to me with Comcast too again noting of use to help you.

I’m curious to see your answers.  I have experienced the same over the last month.  We’ve had the home internet box for months, and it worked wonders over my old provider.  So much so, we were able to start using a streaming tv service.  But not now.  The download speed has dropped tremendously and at times it will just disconnect entirely.  Not just with the streaming service, it does it with a phone or a tablet as well.  Never did that before, and nothing has changed.  I have gone through the reset process, the unplugging and so forth, and the problem remains.  I guess that unlimited data isn’t so unlimited after all.

Just don’t know what to do about it.