Forum Discussion
Not showing as available network
We have had T-Mobile Home Internet for several months, and it has been great. All of our devices (phones, tablets, tvs, and printers) connected to it perfectly.
Then all of a sudden our three tvs and printer stopped connecting to it, and when going to the network settings on the devices, none of them listed our T-Mobile Home Internet as an available Network.
I tried factory resetting the devices and our T-Mobile tower, and the problem continues. I tried making separate networks for 2.4g and 5g, and the problem continues. One T-Mobile operator suggested changing the network password, so I tried that, and it still didn't work.
Any help would be greatly appreciated. Our tvs and printer are basically useless without being able to connect to the internet. Thank you.
@MWarner good job. The gateway uses 5G as a primary source, and your metrics are not wrong but could be better. Did you use the Placement Assistant to set up your gateway? Many of us find we can improve metrics by using the TM Internet app, refreshing the screen (swipe down), and rotating the gateway 1/8th of a turn. The antennas are located at the four corners of the gateway housing.
See if you can change RSRP towards 80 (signal strength from your tower). Be patient and take your time; the process can take 15+ minutes.
Let us know how it works.
@MWarner what are your metrics - Using your TM Internet app, tap on the “MORE” link at the bottom of the screen > Advanced cellular metrics > for your 5G what are:
RSRP, RSRQ, & SINR (also, what band is the 5G signal on, generally n41 or n71)
Much like computer programming, the answer is usually found in the code (or metrics in this case).
