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MWarner
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Joined 2 years ago
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Re: Not showing as available network
@copz1998 and everyone else... UPDATE: Well, I received my replacement gateway, hooked it up, and the problem was solved! All of our devices found the network and hooked up easily. YAY! I check the metrics, and the RSRP is still as bad as it was with the other gateway, but it now works, so I guess that wasn't the problem. Thank you everyone so much for your help and suggestions! I really appreciate all of you for trying to help. 🙂Re: Not showing as available network
@copz1998 I just got talked with a T-Mobile "technician" for almost an hour with no positive results. I could barely understand him, and he didn't seem to know what he was doing. But anyway, he said that my gateway is still under warranty, so he entered a ticket for it, and I should hear back within 48 hours.Re: Not showing as available network
@copz1998 I have moved the gateway around the house (upstairs/downstairs/north/south/east/west), and there is no change at all to the RSRP. The interesting thing is that my phone can connect to the gateway upstairs in my son's room, and then I can use my phone's T-Mobile hotspot and connect to his TV. But his TV still doesn't list our gateway as an available network, and neither does our other son's TV upstairs, nor does our TV and printer downstairs. The frustrating thing is that all of these devices connected perfectly just a couple of weeks ago.Not showing as available network
We have had T-Mobile Home Internet for several months, and it has been great. All of our devices (phones, tablets, tvs, and printers) connected to it perfectly. Then all of a sudden our three tvs and printer stopped connecting to it, and when going to the network settings on the devices, none of them listed our T-Mobile Home Internet as an available Network. I tried factory resetting the devices and our T-Mobile tower, and the problem continues. I tried making separate networks for 2.4g and 5g, and the problem continues. One T-Mobile operator suggested changing the network password, so I tried that, and it still didn't work. Any help would be greatly appreciated. Our tvs and printer are basically useless without being able to connect to the internet. Thank you.
