Forum Discussion
Not showing as available network
We have had T-Mobile Home Internet for several months, and it has been great. All of our devices (phones, tablets, tvs, and printers) connected to it perfectly. Then all of a sudden our three tvs an...
@MWarner good job. The gateway uses 5G as a primary source, and your metrics are not wrong but could be better. Did you use the Placement Assistant to set up your gateway? Many of us find we can improve metrics by using the TM Internet app, refreshing the screen (swipe down), and rotating the gateway 1/8th of a turn. The antennas are located at the four corners of the gateway housing.
See if you can change RSRP towards 80 (signal strength from your tower). Be patient and take your time; the process can take 15+ minutes.
Let us know how it works.
