No more auto pay discount? No Customer Service contact?

Peanut0122 wrote:

Yes I called tmoble today regarding taking away discount.  They say people were disputing credit cards and not paying.  I told her I was not doing this.  No way am I giving bank info.  Plus dont like them having access through debit.  Let them send me paper billing again.

You can still pay with a credit card. It's a shame if that's why Tmobile is ditching autopay on credit cards because customers are disputing their bills.

Yes I called tmoble today regarding taking away discount.  They say people were disputing credit cards and not paying.  I told her I was not doing this.  No way am I giving bank info.  Plus dont like them having access through debit.  Let them send me paper billing again.

magenta7067664 wrote:

ahuber86 wrote:

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won’t take my new card, and is saying they’re taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I’m planning on switching to another provider and will likely move my internet too. I’m surprised they don’t take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good.

I am not the only one, I witness.

Mint Mobile may be the solution if T-mobile has grown too quickly. 

Tmobile is in the process of buying Mint mobile BTW.

ahuber86 wrote:

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won’t take my new card, and is saying they’re taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I’m planning on switching to another provider and will likely move my internet too. I’m surprised they don’t take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good.

I am not the only one, I witness.

Mint Mobile may be the solution if T-mobile has grown too quickly. 

I'm on autopay and it still works you just don't get the discount.

I was told that they’re trying to avoid paying the fee credit cards charge them for their usage. I would never give any business access to my debit card or banking info!

I wonder if other providers will follow T-Mobile’s lead?

BTW, You can still use your credit card, but not for autopay..

I'm still using my credit card you just don't get the discount.

I read that on reddit a little while ago and switched my auto-pay to my ATM card, which is credit/debit. I’m still getting a discount. 

Even with Tmobile taking away the auto pay for credit card my bill is still cheaper than if I were to switch carriers.