Forum Discussion
merlionchu
3 years agoNetwork Novice
Lost Internet 3 times already (starting from 11:30PM CDT). Noticed issue with internal battery or some firmware update?
HeavenM
3 years agoCommunity Manager
This may be a silly question, but do you have the device plugged in? They have a small internal battery that gives enough juice to move the device around during the initial setup. Once you find its ideal place in the home, you should plug it in with the provided power cord. If it is plugged in, you may want to double check that there are no issues with the cord like breaks or loose ends. Next, I would try plugging it into another outlet just to eliminate that as a possible issue.
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