Forum Discussion

Paigh89's avatar
Paigh89
Network Novice
3 years ago

Home internet

I am having issues with my internet device staying powered up, it stays on for about 10 seconds then shuts down and powers up again. Anyone know the reason of this?

  • copz1998's avatar
    copz1998
    Connection Curator
    3 years ago

    Check your plug at the wall and at the device, I have heard of loose connections. Otherwise call customer support and ask for a replacement unit (or go to a local T-Mobile store and ask for an exchange unit. 
     

    Good luck!