This error still comes up after restarting manually and through app. Also after removing SIM

I am getting the same error, only when checking "devices" on the gateway, using the phone app. Otherwise, fully functional.

If you are encountering a "Gateway Error 500" on T-Mobile, it typically indicates a server-side issue. However, there are a few troubleshooting steps you can try to resolve the problem:1. Clear Cache and Cookies: Clearing the cache and cookies on your web browser or within the T-Mobile app can help resolve temporary issues. Go to the settings of your browser or app and look for options to clear cache and cookies.2. Try a Different Browser or Device: Sometimes, the error may be specific to a particular browser or device. Try accessing the T-Mobile website or app using a different browser or device to see if the issue persists.3. Check Network Connection: Ensure that you have a stable and reliable internet connection. If you are using mobile data, switch to Wi-Fi or vice versa to see if that makes a difference. You can also try resetting your network settings by going to Settings > General Management > Reset > Reset Network Settings.4. Contact T-Mobile Support: If the issue persists after trying the above steps, it is recommended to reach out to T-Mobile customer support. They have access to specific information about their systems and can provide further assistance in resolving the error.When contacting T-Mobile support, provide them with specific details about the error, the steps you have already taken, and any error messages you have encountered. This will help them understand the situation better and provide more targeted solutions.Remember, the Gateway Error 500 is usually a server-side issue, so it may require assistance from T-Mobile's technical team to resolve it fully.I hope these suggestions help in resolving the issue.

Nicole A. wrote: This error still comes up after restarting manually and through app. Also after removing SIM https://community.t-mobile.com/apple-8/internet-app-gives-a-500-error-on-devices-when-amazon-kindle-connects-to-internet-50816

I reached out to T-Mobile since 5/27 about that gateway issue and it still has not been resolved, I will be returning the device

I have the same problem. I factory reset my gateway, and the issue persisted. I called T-Mobile, got a replacement gateway device, and the replacement has the same problem. They said they made a ticket with their engineering team, but it's been 8 days and I haven't heard any updates from them.

gateway error 500 | T-Mobile Community

hmkjr1267
Roaming Rookie
2 years ago
jimcee wrote:

Agree with the suggestion to disconnect all Amazon devices from the gateway. If my Fire TV is connected to the gateway WIFI, I get the error 500 when trying to list devices. If I move my Fire TV to my router WIFI (my router is attached to the gateway’s 1Gb Ethernet port), the error goes away. I have the Sagemcom 5688W gateway.

I unplugged my Firestick and it solved the issue!
hmkjr1267
Roaming Rookie
2 years ago
Nicole A. wrote:

This error still comes up after restarting manually and through app. Also after removing SIM

I unplugged my Firestick and the TMobile app works!!
NancyLK
Newbie Caller
2 years ago
I do believe they have fixed this issue. I am now able to view my devices, although there isn’t much management to be done in the app unless you like the option to schedule devices to turn themselves on and off.
Som_Dh
Transmission Trainee
2 years ago
Hello everyone, For T-Mobile Home Internet Gateway Error code 500, we have tried to mention all possible reasons with fixes step-by-step process. Hope it would help you out to fix the issue own-self.
646-299-7263
Newbie Caller
2 years ago
Same issue again and again this is crazy
jimcee
Network Novice
2 years ago
Agree with the suggestion to disconnect all Amazon devices from the gateway. If my Fire TV is connected to the gateway WIFI, I get the error 500 when trying to list devices. If I move my Fire TV to my router WIFI (my router is attached to the gateway’s 1Gb Ethernet port), the error goes away. I have the Sagemcom 5688W gateway.
tomwil
Bandwidth Buff
2 years ago
NancyLK wrote:

Currently having the same error message on my Arcadia gateway when trying to manage devices in the T-Mobile Internet app. Resetting gateway does nothing.

Disconnect all Android and Amazon devices from the gateway, and see if the error 500 continues.
NancyLK
Newbie Caller
2 years ago
Currently having the same error message on my Arcadia gateway when trying to manage devices in the T-Mobile Internet app. Resetting gateway does nothing.
Bungaloasis
Newbie Caller
2 years ago
tomwil wrote:

Nicole A. wrote:

This error still comes up after restarting manually and through app. Also after removing SIM

https://community.t-mobile.com/apple-8/internet-app-gives-a-500-error-on-devices-when-amazon-kindle-connects-to-internet-50816

This. I read this. Turned my Amazon Tablet wifi off and there are all the devices in the tab, loaded up with no issue, no error.
Markincline
Newbie Caller
2 years ago
I am getting the same error, only when checking "devices" on the gateway, using the phone app. Otherwise, fully functional.