Forum Discussion

Popcorndino's avatar
Popcorndino
Newbie Caller
3 years ago

Cant access certain sites.

I have the white 4g box for internet and around midnight it rebooted itself and I can't access a lot of websites. Can't get on Reddit,twitch or thingiverse for 3d models. Smart tv won't work for Netflix but will for Hulu. YouTube works fine. Any help would be appreciated.

  • DKEsserich's avatar
    DKEsserich
    Roaming Rookie

    Having the same problem here. Started up this morning (November 9th, 2022). It’s not limited to the Home Internet box because my phone can’t access the same sites on 5G. Customer service hasn’t helped.

    It seems to be an issue with IPv4 routing, because every site that returns an ipv6 address when I ping it works fine, but sites that only have an ipv4 address are a crapshoot. Like ‘amazon.com’ won’t work, but ‘www.amazon.com’ will. I’m pretty sure the Chromecast doesn’t have IPv6 support, so Prime Video is trying to go through IPv4 and fails (on my phone if I enable a VPN and log in to the Prime Video app there, and then disable the VPN, Prime Video will continue to work, so it’s just that initial connection that’s going through the bad route. Can’t do that on Chromcast, and I’ve even tried turning on the VPN on my phone and then enabling personal hotspot and connecting the Chromecast to that to no avail). This is also affecting things like the Epic Games Store and some work websites.

    I’ve had zero issues like this in the past 7ish months since I’ve had the Home Internet, or >10 years that I’ve had a Tmobile data plan. It’s very frustrating.

  • Obluex's avatar
    Obluex
    Newbie Caller

    Same thing happened to me. My pc browsers won't load anything that you said. Along with Reddit, Steam, Twitch, OSRS. My smart TV can't connect to any streaming apps. This is on or off wifi as well. Mobile data as just stopped working on almost everything

     

    I'm surprised I can even go on this site. I have internet, but everything streaming or p2p/gaming related as seemingly stopped.

    Youtube works fine for me as well.

     

    Edit: 4:08am est , everything's seems to be back to normal on my end.

  • ufotofu's avatar
    ufotofu
    Network Novice

    Same issue here, can’t access certain crucial websites and apps on both my phone and my desktop with 5g home internet gateway. Can’t load Netflix or Prime Video on my smart tv, but youtube works. The only workaround I’ve found is using a VPN on my desktop but I’m not able to use chronic or airplay or access the app store on my tv to download a VPN app. Spent an hour and a half talking to customer service doing basic troubleshooting to no avail, but it’s clearly a network issue if I can access with a VPN. If this persists I’m going to have to change carriers.  

  • Zephyr_GT's avatar
    Zephyr_GT
    Roaming Rookie

    This is happening with me to. Can’t access Venmo, but if I turn on my VPN on my phone it starts working. I’m also not getting MMS messages even if I’m on VPN. Anyone figure out what’s going on?

  • Freer's avatar
    Freer
    Roaming Rookie

    It’s just started to work for me now at 10am PST 11-10-2022. You can check it out. I hope it’s resolved for you too.