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DKEsserich
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Re: T-Mobile Home Internet Can't Access Certain Sites/Cloud Services
It’s not just that the site/service is using AWS, it’s that it’s using IPv4 and AWS. The IPv4 routing is messed up. If I go to ‘amazon.com’ the DNS will resolve that to an IPv4 address, and that times out. If I go to ‘www.amazon.com’ the DNS resolves it to an IPv6 address and the connection succeeds. If I disable IPv6 on my PC’s network adapter and go to ‘www.amazon.com’ it will connect, but it will be a lot slower and have pretty high packet loss.250Views2likes0CommentsRe: T-Mobile Home Internet Can't Access Certain Sites/Cloud Services
Same issue in Hollywood, and I also went to Burbank for lunch yesterday and it was out there, too. I managed to get customer service to escalate to opening a ticket with the engineering team but they said the response time was going to be 72 hours. I got another rep on twitter to say they’ll follow up and get back to me around 11am today, but I don’t know if they will.66Views1like0CommentsRe: Cant access certain sites.
Having the same problem here. Started up this morning (November 9th, 2022). It’s not limited to the Home Internet box because my phone can’t access the same sites on 5G. Customer service hasn’t helped. It seems to be an issue with IPv4 routing, because every site that returns an ipv6 address when I ping it works fine, but sites that only have an ipv4 address are a crapshoot. Like ‘amazon.com’ won’t work, but ‘www.amazon.com’ will. I’m pretty sure the Chromecast doesn’t have IPv6 support, so Prime Video is trying to go through IPv4 and fails (on my phone if I enable a VPN and log in to the Prime Video app there, and then disable the VPN, Prime Video will continue to work, so it’s just that initial connection that’s going through the bad route. Can’t do that on Chromcast, and I’ve even tried turning on the VPN on my phone and then enabling personal hotspot and connecting the Chromecast to that to no avail). This is also affecting things like the Epic Games Store and some work websites. I’ve had zero issues like this in the past 7ish months since I’ve had the Home Internet, or >10 years that I’ve had a Tmobile data plan. It’s very frustrating.48Views1like0Comments