Forum Discussion
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites.
After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support.
Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you.
(Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
Any head way on this topic? I have 2 laptops that have the exact same issue as has been described in this thread. I can use both normally on any other network, but T-Mo sites are not loading (see previous error). I can hotspot from my phone to T-Mo and then connect my laptop to my phone and all sites work…. Grrrr!
Working in Dell PC with Windows 11 pro, YouTube and Gmail work, other websites including T-Mobile.com will not load. Spent two hours on line with tech support. Progressively more technical. For the final solution is they don't know and call Dell. This computer is wired to T-Mobile box not using wifi. Wifi works on phone and tv. I find it funny that it won't load their own site. Kinda tells me it is incompetence and not malicious.
I just had the exact same issues the OP had. Have had tmo home internet for 6 months and this is first time it happened. Certain sites wouldn’t load, across multiple PCs, phones, browsers, even my roku streaming stick wouldn’t connect to certain apps like Hulu, yet HBO Max worked. So definitely seemed pointed to the tmobile service. Yet connecting to my tmobile 4g phone’s hotspot made everything work normally. So maybe it was 5g related. The Tmobile home internet app is mostly a joke, basically only things it lets you change if you want 2.4 and/or 5 mhz bands, SSID, and password, that’s it. And the vast majority of the time when I open that app it doesn’t recognize I’m connected to the modem (“Hmm, we couldn’t get you connected automatically...”).
After about 12 hrs of having this issue and unplugging modem once to restart with no changes, I was actually able to connect to modem with the home internet app, which I used to restart the device and that did the trick. Back to normal.
Thomas G wrote:
I am having the same troubles for the last 3-4 weeks when I use duda.co to develop websites. It is very intermittent too.
I had Duda Support help me and we disabled cookie tracking in the Privacy Settings of the current website I am developing. Now it is loading like normal for that site. Hope this helps people and T-Mobile Tech Support!
I am having the same troubles for the last 3-4 weeks when I use duda.co to develop websites. It is very intermittent too.
Update. Disabling the Google Analytics and SEO plugging on WordPress seems to have resolved my immediate problem. Root cause still undiagnosed.
Disregard my last on the 2.4 GHz connection. Soon as I sent that, my connection went sideways again. I’m going back to my old Nokia gateway from t-mobile. I can’t hook up an antenna, but at least I never had this issue with it.
Try taking your gateway’s wifi from “auto” to 2.4 GHz only. This resolved the same issue for me. For reasons I won’t bore you with I was all set up from switching from the old original gateway to the new white 5G version so I could get an external antenna mounted on the roof. I’m somewhat rural and setting my gateway outside was a game changer for BW to my address. So upgrading to the new gateway was sort of a no brainer. Anyway, having gone thru the issue of setting up some thermostats that don’t use 5GHz wifi a week ago when I received the new gateway, when I started having issues loading websites today, such as costco.com for example, I remembered I had reset my gateway earlier today but forgot to set to 2.4 GHz only. I did that, and voila, costco.com and other sites started working again. Hope this helps someone else. On the app, go to the “network” tab, and click on the SSID, and in the “update network” sub-menu, under “advanced settings”, you have a pull down and can select between Auto, 2.4 GHz and 5 GHz. Select 2.4 GHz.
I’m having the same problem. I develop Joomla websites, and the back end Administrator section of two of my websites refuses to load certain assets (CSS, Javascript, images). The issue comes and goes. It happens on every browser on every computer in our house… but outside our T-Mobile Home Internet wifi network, it loads reliably every time.
Problem just popped up for me today. A Web Site I manage won’t load. Rebooting the router fixes it but then failure ensues. I’m suspicious that some legitimate cross web-site scripting is causing the problem because I use WordPress with tons of plug ins and the problem only starts when I try to update my content. I’ll follow-up if can come to any conclusion.
