Forum Discussion
Continued kids sync up issues
I have now visited two T-Mobile support locations and still cannot use a device I purchased nearly two months ago. Despite paying for an additional line for this product, it remains non-functional. I...
I don't have a solution or any suggestions but I wanted to say that we are experiencing the exact same issue! We too visited two different T-Mobile stores and nobody could not help us. We were issued a ticket, and it has been more than 2 months too. My husband cannot see where my kid is because his phone cannot pair with her watch. I as an administrator has tried to add him as a guardian, no success. I invited him by sending a link, the link showed nothing.
We don't even know if anyone at their IT dept is working to solve these problems. We are extremely disappointed with T-Mobile removing SyncUp KIDS app before it tested and integrated T-Life app successfully. We also wish someone in the management or the executive team would read this. But like I said, it has been more than 2 months. This is unacceptable.
We also have this Guardian issue and today the tech told me the engineers were busy fixing a Tmobile Tuesday pizza redeem code issue. 🥴🤦🏼♀️ Our kids are out there untrack-able, but hey... pizza is more important! Uggh.
