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rjr0928
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Joined 31 days ago
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Continued kids sync up issues
I have now visited two T-Mobile support locations and still cannot use a device I purchased nearly two months ago. Despite paying for an additional line for this product, it remains non-functional. I hope someone in management reads this and acknowledges that the rollout of the Team Life app was a complete disaster. Customers are unable to use specific products tied to this new app. Previously, syncing the app worked fine, but the decision to integrate it into the new app has caused major issues. The process has become an excruciating, time-wasting ordeal. Simple tasks, like adding a contact, are overly complicated and difficult to navigate. For example, when attempting to add a new watch, the interface becomes confusing, especially if you have multiple watches or are replacing an existing one. Contacts from previous devices overlap with new ones, creating conflicting information. After finally figuring out how to add a contact and completing multiple steps, the system gives an error message stating the task cannot be saved. You review the instructions, confirm nothing was missed, and still face the same issue. Even with the assistance of T-Mobile staff and multiple calls to tech support, no one has been able to resolve this problem. Despite this, my bill is paid on time every month. After 21 years as a T-Mobile customer, I’ve never been more disappointed in the service and support provided. This is a breach of the contractual agreement, as I am paying for services that T-Mobile is failing to deliver. I expect immediate action to resolve this issue. Please address this matter promptly.257Views1like4Comments