Forum Discussion

dmitrybax's avatar
dmitrybax
Newbie Caller
2 years ago

'Keep your phone and switch' for existing customers

If I’m exisitng customer and I want to transfer one line from Verizon and I have a financed phone with Verizon is this possible to get $800?


I wanted to trade in Verizon phone to T-Mobile > Get a new phone with T-Mobile > Get $800 and payoff my debt to Verizon


Would it be possible?

  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    You would probably need to start a new account for the line but this is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support and ask them.

  • HeavenM's avatar
    HeavenM
    Community Manager
    2 years ago

    If you are adding a brand new line to your existing account and porting the number in from Verizon, then you would be eligible for the Keep and Switch program. That one does not require a trade in and you still get that rebate for bringing that number to us. You can read more about the Keep and Switch program on our Support page. Keep and Switch | T-Mobile Support

    Hope this helps!