Forum Discussion

us_dba's avatar
us_dba
Network Novice
2 years ago

No roaming in France

I landed in Paris, France today and discovered that my Pixel 5 with the Magenta plan was not connected to a network. I checked my account, and international roaming was enabled. Need some help urgently

  • While your ‘plan’ may have international roaming … you may need to validate on your device that data roaming/roaming is enabled.

    What happens when you ‘scan’ for network ( Settings → Connections → Mobile Networks → Network Operators → disable ‘Select Automatically’ and Scan for networks.

    If you don’t see any networks, …. you may have some issues.      @drnewcomb is correct here.

    If you get more than 1 carrier showing with network scan … try to select a different one.  

  • Diagnose the failure from the ground up: connection (bars), text, calls and data, in that order. Get to a WiFi signal and call T-Mobile International support at +1-505-998-3793 (free from your T-Mobile phone.)

  • gramps28's avatar
    gramps28
    Router Royalty
    us_dba wrote:

    I landed in Paris, France today and discovered that my Pixel 5 with the Magenta plan was not connected to a network. I checked my account, and international roaming was enabled. Need some help urgently

    Check your APN settings that the roaming partner is selected.

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    While your ‘plan’ may have international roaming … you may need to validate on your device that data roaming/roaming is enabled.

    What happens when you ‘scan’ for network ( Settings → Connections → Mobile Networks → Network Operators → disable ‘Select Automatically’ and Scan for networks.

    If you don’t see any networks, …. you may have some issues.      @drnewcomb is correct here.

    If you get more than 1 carrier showing with network scan … try to select a different one.