Forum Discussion
Suggestion for T-Mobile Home Internet Technical Team
The Gateways come with one configured network, which automatically selects either 5 GHz or 2.4 GHz for each connected device. I believe this is an “802.11ax” standard network. It is set for WPA2/WP...
Sure. This is my cut-and-paste explanation. I post this, or a variation of it, when someone is having trouble getting a device connected.
Some devices cannot see or connect to the gateway’s default network. You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app. For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2. Try connecting your device to this second network. Use the default network for your other devices, as much as possible.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | T-Mobile Internet app | Android | T-Mobile Support
iOS How to create additional Wi-Fi networks | T-Mobile Internet app | iOS | T-Mobile Support
