Forum Discussion
My Q and T-Mobile internet $#!%$
We got the t-mobile internet about a month ago. All our devices are connecting to it EXCEPT the Chamberlain My Q. (Actually, it connected, worked for a couple days, disconnected, connected for a few more days, disconnected, now nothing). After about an hour and 2 phone calls with Chamberlain, when they asked about my router and I told them t-mobile, their response was, "Oh." So, they sent am email with a list of things to check with t-mobile.
On with T-mobile for about 30 minutes, the tech couldn't help me, spoke with his supervisor, and came back with, "well, there's nothing we can do. Talk to the manufacturer." I told him that this is not an unknown issue, I am not the first person to have this, nor will I be the last. There are posts going back 4 years and they should know a fix by now!
Enough of the finger-pointing! I need a solution! Anyone...anyone???
I am sorry you have gotten so much poor advice. Without being intimately familiar with your home's network, I can't say I know the answer to your problem, but I can hopefully point you toward where the answer lies.
First, esparzatj is right, only 2.4 works for your My Q. That is posted on Chamberlain's page here: https://support.chamberlaingroup.com/s/connectivity/wall-mounted-garage-door
Second, you don't tell us which T-mobile box you have, so that may limit what kinds of answers you'll get. I have first-hand experience with three different models, and they all created 2.4 networks with the same credentials as the 5ghz by default.
Third, interference. The 2.4 network is terrible for interference, or noise (Also, T-mobile's software severely limits the information you have, so you may not even be able to login into it to see why the My Q keeps disconnecting.). In my experience, poor signal strength/reception is the most common cause of what you're describing. It can be caused by the device being too far from your wireless access point (the T-mobile gateway), too much physical interference (stuff to block the radio-waves from reaching the device, or leaving the device), or other sources of electronic interference (lots of other 2.4 stuff making networks, or close proximity to electrical things). Mind you, it likely isn't one of these factors, but everything combined.
Short answer? Find someone who understands the term "RF" (Generally speaking, this is a good litmus test, because people who understand that term in this way don't usually think in the limited scope of "wifi", and usually have a pretty good grasp of why your wireless things do or don't work.). Become friends, or just ask them about what you're experiencing. A lot of us who work in this field tend to enjoy these puzzles.
Longer answer? Start reading about radio-wave propagation, radio interference, electromagnetic interference, free-space air loss, fresnel zone, etc. Knowledge never goes out of style.
Chamberlain My Q uses a 2.4 GHz Wi-Fi only. Your T-Mobile router must be configured to have a 2.4 GHz network for your Chamberlain garage door opener to connect with your My Q network.
Here's how to create the new 2.4 GHz network,
Open the T-Life app, navigate to the "Internet" tab.
Add a new network by selecting "+ Add Network" to create a new Wi-Fi network.
Configure the new network,
SSID = Assign a unique name for the new network (e.g., "Home 24 GHz"). You cannot use "." in the network's unique name.
Password = Create a strong password for the new network.
Frequency Band = Select "2.4 GHz".
WPA Version = Choose "WPA/WPA2".
Hidden = You may hide the network if you prefer, but it will be less discoverable.
Save the changes = Tap "Save" to finalize the new network.
