My Q and T-Mobile internet $#!%$

Question

We got the t-mobile internet about a month ago. All our devices are connecting to it EXCEPT the Chamberlain My Q. (Actually, it connected, worked for a couple days, disconnected, connected for a few more days, disconnected, now nothing). After about an hour and 2 phone calls with Chamberlain, when they asked about my router and I told them t-mobile, their response was, "Oh." So, they sent am email with a list of things to check with t-mobile.On with T-mobile for about 30 minutes, the tech couldn't help me, spoke with his supervisor, and came back with, "well, there's nothing we can do. Talk to the manufacturer." I told him that this is not an unknown issue, I am not the first person to have this, nor will I be the last. There are posts going back 4 years and they should know a fix by now!Enough of the finger-pointing! I need a solution! Anyone...anyone???

esparzatj · Answer

Chamberlain My Q uses a 2.4 GHz Wi-Fi only. &nbsp;Your T-Mobile router must be configured to have a &nbsp;2.4 GHz network for your Chamberlain garage door opener to connect with your My Q network.Here's how to create the new 2.4 GHz network,Open the T-Life app, navigate to the "Internet" tab. &nbsp;Add a new network by selecting "+ Add Network" to create a new Wi-Fi network. &nbsp;Configure the new network,&nbsp;SSID = Assign a unique name for the new network (e.g., "Home 24 GHz"). You cannot use "." in the network's unique name. &nbsp;Password = Create a strong password for the new network. &nbsp;Frequency Band = Select "2.4 GHz". &nbsp;&nbsp;WPA Version = Choose "WPA/WPA2". &nbsp;Hidden = &nbsp;You may hide the network if you prefer, but it will be less discoverable. &nbsp;&nbsp;Save the changes = Tap "Save" to finalize the new network.

acfreema · Answer

I am sorry you have gotten so much poor advice.&nbsp; Without being intimately familiar with your home's network, I can't say I know the answer to your problem, but I can hopefully point you toward where the answer lies.First, esparzatj is right, only 2.4 works for your My Q.&nbsp; That is posted on Chamberlain's page here: https://support.chamberlaingroup.com/s/connectivity/wall-mounted-garage-doorSecond, you don't tell us which T-mobile box you have, so that may limit what kinds of answers you'll get.&nbsp; I have first-hand experience with three different models, and they all created 2.4 networks with the same credentials as the 5ghz by default.Third, interference.&nbsp; The 2.4 network is terrible for interference, or noise (Also, T-mobile's software severely limits the information you have, so you may not even be able to login into it to see why the My Q keeps disconnecting.).&nbsp; In my experience, poor signal strength/reception is the most common cause of what you're describing.&nbsp; It can be caused by the device being too far from your wireless access point (the T-mobile gateway), too much physical interference (stuff to block the radio-waves from reaching the device, or leaving the device), or other sources of electronic interference (lots of other 2.4 stuff making networks, or close proximity to electrical things).&nbsp; Mind you, it likely isn't one of these factors, but everything combined.Short answer?&nbsp; Find someone who understands the term "RF" (Generally speaking, this is a good litmus test, because people who understand that term in this way don't usually think in the limited scope of "wifi", and usually have a pretty good grasp of why your wireless things do or don't work.).&nbsp; Become friends, or just ask them about what you're experiencing.&nbsp; A lot of us who work in this field tend to enjoy these puzzles.Longer answer?&nbsp; Start reading about radio-wave propagation, radio interference, electromagnetic interference, free-space air loss, fresnel zone, etc.&nbsp; Knowledge never goes out of style.