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IAmBroom
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Re: Does T-Mobile support Doogee V30 Pro phones?
Final update: I got the phone, and everything worked fine EXCEPT: 1. The flavor of eSIM card that this phone has doesn't work with T-Mobile. 2. About 50% of my text messages couldn't be set. I tried looking through every setting; RCS vs SMS didn't help. About 10% of THOSE messages could be sent if I tried again later; some never could. THAT'S NO GOOD! So I got online with Tech Support again. I had other issues as well; I was bringing another phone line onto my account. Spoke with three people; a manager (#2) flat out lied to my face and told me the incoming phone had been declared lost (which the previous carrier and support person #3 declared false). He also ridiculously claimed "every ad" selling a phone online mentioned the IMEI of the phone (which is unique to each phone in the world), then shifted to say only 3rd-party sellers did this, then shifted to blame "non-US cellphone makers" for all my problems. All three told me there was no way to determine if a phone would work with T-Mobile without the IMEI number. They tried to claim it was because they needed to see if it was unlocked, but that's something guaranteed in the purchase of most phones. #3 finally convinced me the problem was the phone only has 4g capability on T-Mobile's bands (which is still wrong; 4g certainly supports text messaging). T-Mobile's phone support, and even their Tech Support, are really just Indian-national contractors reading off of scripts; they don't actually understand the technical implications of the words they are told to say. TL;DR: Doogee V30T does NOT fully work on T-Mobile networks. And T-Mobile's phone support sucks.93Views0likes0CommentsRe: Does T-Mobile support Doogee V30 Pro phones?
And... I then delved into the difference between V30, V30T, and V30 Pro. Called back, got a third person, and after 10 minutes he came back and asked for the IMEI number. I explained that he didn't need that information, and he reluctantly then gave me the answer (yes, all of them are compatible). WTAF? HE HAD THE ANSWER, but tried to avoid answering until he got another, unnecessary piece of info.147Views0likes0CommentsDoes T-Mobile support Doogee V30 Pro phones?
Some member of the T-Mobile support lines took 10 minutes to understand the question in the title, and informed me there is NO WAY for T-Mobile to answer that question unless I buy the phone and read the IMEI number for that particular phone to them. Can anyone here help me?Solved306Views0likes4Comments