Forum Discussion

Friday13's avatar
Friday13
Roaming Rookie
2 years ago

Link your phone number to your T-Mobile account

I can't get passed this step, email verification went through but phone number stuck in this step , called customer service 3 times but haven't be able to resolve this problem that seems to be a common issue to many customers.  

If this problem won't get resolved before the end of test drive I may have to return the device 

  • Update : I managed to finish setting up my account without phone number .

    I sent a message on Twitter to tmobile and explained the issue,  I was asked to verify my account , I entered the phone number came with gateway box and the 6 digits pin I set up when I ordered the service . Then I cleared the cache on my browser,  after couple tries I managed to log in to my account without being asked to verify phone number . I still don't think that clearing cache on browser solved the issue but somehow the tmobile support guy did something to make it work and the main thing I am satisfied with the result. 

  • Friday13's avatar
    Friday13
    Roaming Rookie

    Update : I managed to finish setting up my account without phone number .

    I sent a message on Twitter to tmobile and explained the issue,  I was asked to verify my account , I entered the phone number came with gateway box and the 6 digits pin I set up when I ordered the service . Then I cleared the cache on my browser,  after couple tries I managed to log in to my account without being asked to verify phone number . I still don't think that clearing cache on browser solved the issue but somehow the tmobile support guy did something to make it work and the main thing I am satisfied with the result. 

  • nc1037's avatar
    nc1037
    Bandwidth Buddy

    After seeing that @Friday13 got the problem resolved yesterday, I decided today was the day for me to get mine resolved.  I contacted T-Force via the service formerly known as “Twitter” @ TMobileHelp.  It took half the day, but finally my Home Internet account is now merged with my phone account.

    Thank you @HeavenM for your advice and support.

    😀

  • nc1037's avatar
    nc1037
    Bandwidth Buddy

    I had the same experience.  I gave up, for now.  @HeavenM  (T-Mobile forum moderator) PM’d me with advice to get it resolved.  (Which I have not tried). 

    The reason I’m commenting is to let you know that you can get your billing and autopay set up without having the T-Mobile ID.  I took care of that over the phone.