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Internet connetion constantly dropping
I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the Nest wifi to the gateway so I would not have to set up every device in my house. The internet connection on the Nest Wifi will not stay on, it constantly drops and I am getting really frustrated with this. I had high hopes I could finally get speeds at my house higher than 25Mbps and when it works, I do (150+). What good is home internet if the connection constantly drops?
Furthermore, they promote you get a year of Paramount+, which I already have through my phone service. I can’t even watch Paramount+ when I do have a connection cause it tells me I am using a VPN, which I am not.
Might be time to just bite the bullet and send this back as it seems it is not ready for prime time.
So just wanted to update. I never did call or message support, but I finally got around to plugging the gateway back up this week and decided that I would just put it in the basement by a window. not worrying about SINR values or anything. Well that was 3 days ago and I haven’t had a single issue (knocks on wood). Roku is working, Paramount + is working, MLB.TV is working, no dropouts so far.
Technology is just dumb sometimes, that I all I can figure.
It’s 2022, this should not be an issue at all. I am extremely disappointed in the lack of settings in the gateway.
kfite13 wrote:
My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the Nest wifi to the gateway so I would not have to set up every device in my house. The internet connection on the Nest Wifi will not stay on, it constantly drops and I am getting really frustrated with this.
If your gateway itself is not dropping internet, then your Nest is probably at fault.
Realize that the gateway does not have true pass-through or bridge mode, and that double NAT and DHCP errors can occur.
