Forum Discussion
Amazon Prime Video on SmartTV
We have worked with Sony TV about connecting our Bravia Smart TV to Amazon Prime TV through our TMobile Home Internet. It is only our Smart TV that will not connect. Our other TVs that are streaming through Roku Devices (one with a Roku Soundbar) do not have a problem.
Sony Support stated it was because the Bravia was trying to connect through IPv6 and Amazon Prime Video will not accept. While investigating, we found that Roku uses IPv4. We also checked with a friend that also has the same model of TV but on another Internet provider. Their setting for IP settings shows as “Automatic” rather than IPv6. This makes me feel confident that Sony support was correct that the problem is the IPv6 through TMobile.
My question - is there any way around our Smart TV using IPv6? All other streaming apps appear to work correctly - YouTubeTV, Netflix, Disney+, etc.
I have the tvision hub google tv device and tmobile home internet. Everything worked fine on my tvision hub except amazon prime. I enabled developer mode and sideloaded cloudflare’s 1.1.1.1 app, part of their zerotrust suite. With this active in the background, amazon prime works fine--well, a little slow to load the video, but fine once loaded. (I’m not at the device now to check, but there are two options with cloudflare under settings: one is “gateway with DoH” and the other is “Gateway with WARP.” I think you want to select the former for this to work, but you may need to experiment. This is a free solution that doesn’t require any other hardware running. (I happened to have a usb c device that allowed me to plug a usb drive into the Hub and sideload cloudflare that way (Cloudflare doesn’t show up in the Play store), but I guess there are ways to download an .apk file from a cloud account. Also, I have a cloudflare account, but I don’t think you even need to create one to use the basic 1.1.1.1 dns service. Finally, I’m not sure why this works, but it does. (Also, I tried a vpn approach with zerotier, (also sideloaded) but that didn’t work. I think amazon prime sniffs out the vpn approach and doesn’t like it.
Seems to be a specific incompatibility between Tmobile gateway and Google TV interface. Both my Sony TV (running Google TV) and Chromecast with Google TV (4k) have issues only with the Amazon Prime streaming app. Not experiencing this with other streaming boxes with Amazon Prime app(roku, firestick). The only workaround I have so far is connecting the SmartTV/GoogleTV to a repeater or using your own wifi router (which unfortunately defeats the purpose of the T-mobile 2 in 1 gateway). Hoping T-mobile can fix this. As it stands, they still haven't fixed the gateway error when you click "Devices" on the T-mobile internet app, and it's difficult to manage devices on your network.
I also own a Sony Bravia, an XR-50X90J, connected to an Apple TV 4K. That may be the reason I'm not seeing the same behavior you are on your Bravia TV.
Have you tried using a VPN? That would give you an external IP that is both local and IPv4. Also, if I understand your posting correctly, you don't have a problem when accessing it through an external device like a Roku. There are plenty of those around as well for next to nothing. I understand it's not an ideal solution, but it may work for you if you want to continue using TMHI.
I’m sorry I couldn't contribute something better! Good luck!
@DiBucky maybe I missed it, but what is your setup? Do you have all of your devices attached via wifi to your t-Mobile gateway, or do you have wifi router between the gateway and devices?
For example, I am using the T-Mobile Sagemcom gateway > nether MR60 wifi router > devices
If you have a wifi router other than the T-Mobile gateway, then you may. be able t turn on/off IPV4 & IPV6.
Just a thought.
@copz1998 thanks for the info. My situation is a bit different - I think.
Our Sony Bravia Smart TV is picking up the IPv6 from the TMobile router - based on the info from Sony’s tech support - we cannot change anything on the Smart TV to change this. Tech support stated that TMobile router would need to be able to handle the change.
Not sure if this is true or if it is just tech support “pointing fingers”.
@DiBucky from my experience, not all systems are IPV6 ready today. Reviewing the following Sony network setup article, they recommend IPV4, and I do to. Unless you have skillsets to configure TCP/IP and a degree in networking, setting up your system on IPV4 will work efficiently and be easier to setup.
My two cents.
https://helpguide.sony.net/tv/ginl4/v1/en/060nhm-06-01-06.html
I know I've seen similar posts do maybe @bocaboy2591 or @copz1998 can help.
