Forum Discussion
unlock device
i have been with t mobile since 2022 and i purchased my device from t mobile in december 2022. my phone’s amount was paid in full. i was always a prepaid customer, and it’s been more than 6 months i ...
There's a few things. Did you ever exchanged your device? Did you buy it directly from T-Mobile, or from someone who bought it from T-Mobile then sold to you?
I see you have the iphone tag so I am assuming that's what you have. It really complicates things when it comes to unlocking the phone.
https://support.apple.com/en-us/109316
You may need to do a factory reset and the phone will ping Apple servers for the unlock token.
If you bought it from 3rd party or gotten a refurbished unit then you need to receipt of the device and need to talk to T-Mobile Help on Facebook or X(Twitter) to expedite the unlocking.
What type of phone?
