Request to unlock the device and contact the expert without providing a solution

jack Miller wrote:

Thank you very much for giving us annoying questions on the forum. Here, I hope capable friends can help solve this problem! thanks

The problem lies with the fact if T-Mobile did everything right and Apple side of things is the problem how do you expect T-Mobile to fix it? 

I posted a link from Apple to see if you can force the token to your phone in the event everything is done right. You glossed over it expecting T-Mobile to fix a potential Apple issue.