Forum Discussion

Jamek's avatar
Jamek
Network Novice
10 months ago

unlock request

It has been a week since i requested that my samsung s23 be unlocked.  6 phone calls with t-mobile reps and phone is still locked.  The reps are incompetent and do not know what is going on.  My phone is completely paid off and feel that it is being held hostage by t mobile.  It is way beyond contractual agreement to unlock phone what can i do?

 

  • Have you tried using messenger on one of Tmobile’s social media accounts like Facebook or Twitter.

  • gramps28's avatar
    gramps28
    Router Royalty

    Tmobile now automatically unlocks phones once the requirements are met. The last 2 Pixel phones I bought from them were unlocked and I never requested the unlock.

  • gramps28's avatar
    gramps28
    Router Royalty

    Have you tried using messenger on one of Tmobile’s social media accounts like Facebook or Twitter.

  • arjay's avatar
    arjay
    Network Novice

    How to submit request to unlock devices for international travel to use local sim/carrier while traveling ?

  • gramps28's avatar
    gramps28
    Router Royalty

    What type of devices? Iphones can't be temporarily unlocked like Android. You use to be able to request the tempory unlock through your MyTmobile account under phone settings.