Forum Discussion

JenniferBH93's avatar
JenniferBH93
Network Novice
2 years ago

Request change to payment due date

My payment date changed and I wasn’t aware it would as I have auto pay set. How can I request it to be changed back to the original date? Thank you. 

  • Changes to your billing date need to be made through Customer Care.  You can reach them at 611 or by sending a DM to T-Mobile on Facebook or Twitter.  Try to remember that autopay will always initiate at least 2 business days before the actual autopay date.  

  • Tiffanymg's avatar
    Tiffanymg
    Network Novice

    I also need to change my payment date please.. I don't get paid until the first of the month every month. They tried to take it out of my account today but I need to change my payment date please so my service isn't interrupted please..

  • syaoran's avatar
    syaoran
    Transmission Titan

    Changes to your billing date need to be made through Customer Care.  You can reach them at 611 or by sending a DM to T-Mobile on Facebook or Twitter.  Try to remember that autopay will always initiate at least 2 business days before the actual autopay date.  

  • gramps28's avatar
    gramps28
    Router Royalty

    To add you can only request a change in due date once.

  • Tiffanymg's avatar
    Tiffanymg
    Network Novice

    That's fine I wouldn't need it changed anymore just the first of the month every month 

  • scroll down a bit more and the Facebook/Twitter options are right there.