Forum Discussion
Impossible to unlock- a paid off phone
As I wrote earlier and someone nice enough in T Mobile community responded, that my phone can be unlocked with the help of an App, I got T-Life, it did not help. Logged on -in the T account via websi...
There are a few reasons why it's locked and T-Mobile says it's unlocked.
- Bought from the manufacturer. The IMEI isn't in T-Mobile system as the manufacturer didn't send it to them. Doesn't matter which carrier you go to will have this problem. Have your receipt and contact tier 2 T-Mobile support(Facebook or Twitter is the faster way to get them)
- warranty exchange. The IMEI of the exchange will not be in the system under your account.
- 3rd party selling. If there are discrepancies on their account it can't be unlocked until it is a resolved. You can't resolve those issues as privacy laws do not allow it.
- iPhones are a interesting beast and has some odd conditions. Regardless of what Apple low level reps tell you. Reflex Seller policy is real and has caused problems for years since it was introduced. You need your receipt and the IMEI and send it to T-Mobile tier 2 support(Facebook or Twitter) to make sure it was really sold to you with Apple upper support(carrier support) and then they'll put the IMEI in the system for unlock.
