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aweskamp
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Joined 2 months ago
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Re: Overseas military cannot unlock phone
Therein lies the problem. The published policy says one thing but I have been told another by T-mobile reps over the phone. Per that website: Military and other exceptions Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Please contact us for more details. I would love the opportunity to provide my orders, but have been getting shut down by reps on the phone unfortunately.170Views0likes1CommentOverseas military cannot unlock phone
I am permanently station overseas on orders and was just told by T-Mobile customer service representatives that I cannot unlock my iPhone 16 pro since there is a balance on it. I was under the impression that active duty service members on orders overseas were allowed to have their phones unlocked with or without balance on their account. T-mobiles’ website says it should be allowed with orders, but the customer service representatives did not give me the option to send up the orders. Does anyone else have insight on this?244Views0likes3Comments