Forum Discussion

Peter_Fan's avatar
Peter_Fan
Network Novice
2 years ago

I want to unlock my phone

I want to unlock my mobile phone. I recharge $100 and have been using it for nearly a month. I will go abroad soon. I need to use the local network. Please unlock my mobile phone as soon as possible....
  • fireguy_6364's avatar
    2 years ago

    Unlock eligibility for mobile devices on Prepaid plans

    • At least  365 days  must have passed since the device was activated on the T Mobile network.
    • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
    • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
    • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.