Forum Discussion
Device Unlock
Hi, I bought Samsung Galaxy Tab S4 directly from T-Mobile in 2018 and last year I switched to Verizon due to my work ( Phoenix Sky Harbort Airport Basement ) Verizon is the only carrier that has...
The Galaxy Tab S4 is one of the devices that does require an unlock code instead of one of the newer ways of unlocking. That means that the request has to be filed by a customer support person that has access to your account details. Even if the account is cancelled, they can still pull it up and verify eligibility for the unlock and submit for the code. A favorite way to connect with Customer Support is by messaging on Facebook or Twitter by using the icon links at the bottom of this page.
Once requested, you will get an email within 72 hours with unlock steps and code or reasons why it cannot be unlocked. When you have them file the unlock request, they should provide you with an eight digit ticket number as reference.
Spending a few weeks on this already is frustrating, but I’m sure things will be fully settled after contacting them one more time with this information.
