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melvintempe
Network Novice
Joined 2 years ago
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Re: Device Unlock
Yes I was a postpaid customer and before I left the balance was paid in full. I am frustrated because I’ve been to the store 3 weeks in a row and I tried to call customer service and no one seems to be able to help me so I’m reaching out to this forum maybe someone else experience similar situation as mine.110Views0likes0CommentsDevice Unlock
Hi, I bought Samsung Galaxy Tab S4 directly from T-Mobile in 2018 and last year I switched to Verizon due to my work ( Phoenix Sky Harbort Airport Basement ) Verizon is the only carrier that has signal on the basement. Before I switch I forgot to request T-mobile to unlock this tablet. Now I need to use this table with cellular service could I request for this device to be unlocked please? My account was always in good standing. I paid off everything. I’ve gone to T-mobile store, contact customer service but I got nothing. Please HELP! Order Number 5180462940 shipped on 12/21/2018. Quantity Item 1 SAM T837T GALAXY TAB S4 64G BLK KIT IMEI : 351594100356473 Device eligibility is determined as follows: The device must be sold by T-Mobile. YES The device must not be reported as lost, stolen or blocked. NEVER The account associated with the device must be in good standing. I PAID OFF EVERYTHING The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below. YES Unlock eligibility for mobile devices on Postpaid plans The device must have been active on the T‑Mobile network for at least 40 days on the requesting line. IT WAS ACTIVE MORE THAN 40 DAYS If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full. PAID IN FULL If the device is associated with a canceled account, then the account balance must be zero. THE BALANCE WAS ZERO T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply. I HAVE THE ORIGINAL PURCHASE AGREEMENT800Views0likes6Comments