Forum Discussion
UPGRADING OF TOWERS
Hi So generally I have been pleased with T MOBILE internet. Some glitches.. but ook… BUT the BIGGESt GRIPE i Have is that the last 2 Fridays for around 8 hours the ENTIRE Internet AND Cell phone...
Sadly, unlike a typical utility (cable/phone/electrical/water) which send you notices of shut off or issues, wireless isn’t beholden to it.
Worse, the “Modernization” in many areas are …. never ending. I.e. in places where service is poor/doesn’t work, the ‘excuse’ is ‘modernizing’. I’ve been given that excuse for over 7 years… and they still give it today. It’s the ‘go to’ excuse when they have no good answer.
I’d recommend escalating to ‘advanced technical support - tier 2’to get a proper answer.
One location, I was given the ‘modernization’ excuse 1 week after I was told that modernization was complete. After I challenged them on it - I was put on hold for a bit to be told that ‘there is an ongoing outage ‘ for that site now. Once I got to level 2 - I was told the ‘real’ issue… which was neither. 1st tier will go through the scripts to ‘debug you, your account, your sim, and your device’ … and not their service.
