UPGRADING OF TOWERS
Hi So generally I have been pleased with T MOBILE internet. Some glitches.. but ook… BUT the BIGGESt GRIPE i Have is that the last 2 Fridays for around 8 hours the ENTIRE Internet AND Cell phone coverage has gone down in my area!!! NO WARNING and I was confused and stressed.. what was going on. It ruined my Friday having to drive 20 minutes away to get a signal to find out what happened. Then it happened AGAIN this Friday.. again, no warning. I have gottne very flippant answers from other customers about how T Mobile can’t expect to “cater to my entitlement’.. UH what “Entitlement” ?? That I have reliable cell phone service at my home? Even the Energy Company has a courtesty to tell you when things are going down and appx time it will be restored. Can’t we expect the same of TmOBILE? How long are these “Modernization upgrades going to be happening?
Bars decrease in the same location as the day goes by, only in one location, eventually no data.
At the beginning of my day at my office, my S22 Ultra (same exact problem with previous phone, S21 Ultra) has 5GUC and has blazing fast speeds with four bars. This is at my desk. My desk does not move. My building is not mobile. As the day goes on, the “UC” from “5GUC” drops. Bars start dropping. Eventually I only have one bar and sometimes only 4G. The data speeds drop from blazing fast to no data connectivity. This issue does not seem to affect voice calls. This issue happens daily, and is consistent across two different phone models and multiple devices. I have spoken with customer support and they stated that there was some modernization being performed on the tower that I connect with in this location. That was several weeks ago. At some point the support tech made some unspecified change, remotely to my phone and the bars increased and the “5G UC” returned to my phone and so did the blazing fast speeds. That only lasted for a few hours and the issues returned. I don’t have time to sit on the phone with customer service all day because I’m at work. Does anyone have any advice?
Modernization speeds all over the place
Hi, We live in a rural area and rarely get over 2 bars of cell service on LTE with download speeds MAYBE as good as 15mbps. Recently, things got worse and our bars have been dropping to nothing, or 1 bar, with speeds of under 1mbps. I called T-Mobile and was told that they were doing Modernization of the towers and that it should be done within a few days. Fast forward to today (a week later) speeds were still bad until this morning when I woke up to 2 bars of 5G with download speeds of over 100mbps! To my delight, I thought we were getting somewhere and that T-Mobile had finally delivered on the promise they made over a year ago that things were being upgraded and improved. That lasted for approximately 1 hour, then we dropped off the face of the earth again, back down to record low, unusable LTE speeds of less than 1mbps. My question is, obviously we now know we are capable of receiving 5G and super good speeds, but my worry is that this happened by accident or some fluke and we won’t be getting anywhere near this once modernization is complete. Any insight into how this modernization works, the technical side of these things, or if we should hold our breath would be great. As I’m writing this, I now have 1 bar of 5G back and getting 70.5 mbps down! Please Lord, please let this hold! Hubby and I have been working from home for the last year with terrible speeds, and have been praying for a solution this whole time. Thanks for any insight! McMurray