Forum Discussion

mausmang's avatar
mausmang
Newbie Caller
9 years ago

Unlocked phones

I am having some issues with unlocked phones.   I have several of devices and none of the work properly on T-Mobile.   When I call support they basically blow me off because I am not using a T-...
  • magentatechie's avatar
    magentatechie
    6 years ago

    Hey there!  Just checking, you are a current T-Mobile customer and having problem with your service using an unlocked Moto G7?  Have you checked your APN settings to make sure everything is set up properly?  (This may be located under Settings>Network & Internet>Mobile Network>Advanced>Access Point Names)

    You should have an APN that is labeled as T-Mobile (or T-Mobile US LTE or something similar).  If you don't, you'll want to add it- select the big plus sign (or if you don't see one, tap the 3 dots in the upper right hand corner and select "Add New".  Input the following:

    • APN: fast.t-mobile.com
    • Proxy: Not set
    • Port: Not set
    • Username: Not set
    • Password: Not set
    • Server: Not set
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: Not set
    • MMS port: 80
    • MCC: 310
    • MNC: 260
    • Authentication type: Not set
    • APN type: default,supl,hipri,fota,mms
    • APN protocol: IPv6
    • APN roaming protocol: IPv4
    • APN enable/disable: Enabled
    • MVNO type: None
    • MVNO value: Not set
magentatechie's avatar
magentatechie
Bandwidth Buddy
6 years ago

Hey there!  Just checking, you are a current T-Mobile customer and having problem with your service using an unlocked Moto G7?  Have you checked your APN settings to make sure everything is set up properly?  (This may be located under Settings>Network & Internet>Mobile Network>Advanced>Access Point Names)

You should have an APN that is labeled as T-Mobile (or T-Mobile US LTE or something similar).  If you don't, you'll want to add it- select the big plus sign (or if you don't see one, tap the 3 dots in the upper right hand corner and select "Add New".  Input the following:

  • APN: fast.t-mobile.com
  • Proxy: Not set
  • Port: Not set
  • Username: Not set
  • Password: Not set
  • Server: Not set
  • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
  • MMS proxy: Not set
  • MMS port: 80
  • MCC: 310
  • MNC: 260
  • Authentication type: Not set
  • APN type: default,supl,hipri,fota,mms
  • APN protocol: IPv6
  • APN roaming protocol: IPv4
  • APN enable/disable: Enabled
  • MVNO type: None
  • MVNO value: Not set