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magentatechie
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Joined 8 years ago
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Re: Decreasing number of rings
Hey there! The short code you used, was it this? **61*18056377243**seconds# Change call forwarding delay time. Choose a 5, 10, 15, up to a 30-second delay. For example, dialing**61*18056377243**10#would be a 10-second delay. Bear in mind you can only time in 5 second intervals up to 30 seconds or it might not work. Alternatively, you can dial 611 to reach out to your Account Expert OR contact T-Force via Facebook or Twitter and we’d be glad to help you out. Hope this helps!78Views0likes0CommentsRe: payment method
Right, Family Allowances (which is automatically included with the Netflix on Us if you have a T-Mobile ONE plan) will block carrier billing. If you’re on a ONE plan, you can switch to Magenta and get Netflix on Us without FA, but know you will have to go to t-mo.co/streaming to register your account again.15Views0likes0CommentsRe: Paramount plus on us promotion code
I’m sorry to hear so many people are still having issues signing up for Paramount Plus. Please note that you must CANCEL your current Paramount Plus subscription and also wait until AFTER your billing cycle has ended before the code will be valid.43Views1like0CommentsRe: Apple Watch and DIGITS
That’s a great question! Fortunately, the DIGITS-type software is built into the watch already so you just have to make sure you’ve updated the EID (you may have to reach out to care or T-Force to confirm it’s been activated) then go to the Watch app on your phone, select Cellular, then Add Cellular Plan. Be sure to only do this AFTER you’ve confirmed the EID has been activated or else you may accidentally add a new line to your plan.46Views0likes0CommentsRe: blocked phone /imei
I’ve spoken to people who actually bought phones from a third-party such as Amazon or E-Bay and after money has changed hands, the seller files an insurance claim on the device. This immediately putsa lost/stolen blacklist on the IMEI and the seller receives a new device from the insurance company. If the phone was blacklisted by the insurance company specifically, T-Mobile can’t remove it. Care or T-Force will be able to tell you how and when the phone was blacklisted.49Views1like0CommentsRe: AMERICAN CUSTOMER SUPPORT
I’m sorry that you’re having a poor experience trying to reach out to care.@syaoranis right, if you call early in the day you’re way more likely to reach your local team. Call volume tends to beelevated around this time of the yearand this means that some calls are routed to the outsource call center, so earlier is better. Most sites are open 7am-9pm but your mileage may vary depending on your Team of Experts’ location.57Views2likes0CommentsRe: can't change sim to esim
Hey, I see what you mean, it looks like the SIM update link is routing to the contact us screen, this could mean that the link needs to be fixed or the system could be down. I wish I could be more help but I can’t access your personal account from here, nor can any of the mods. At this point, your best bet would be to provide the EID to someone in your Team of Experts by dialing 611 or reaching out via Facebook or Twitter. You’ll need to have the phone connected to Wi-Fi and remove thephysical SIM. Once the EID has been activated, you can go to Settings>Cellular>Add Cellular Plan and you’ll be given the option to download the eSIM settings to your device. I’m sorry about the headache but I hope you’ll find some help soon.25Views0likes0Comments