Forum Discussion
Unlocked phones
I am having some issues with unlocked phones. I have several of devices and none of the work properly on T-Mobile. When I call support they basically blow me off because I am not using a T-...
Hey there! Just checking, you are a current T-Mobile customer and having problem with your service using an unlocked Moto G7? Have you checked your APN settings to make sure everything is set up properly? (This may be located under Settings>Network & Internet>Mobile Network>Advanced>Access Point Names)
You should have an APN that is labeled as T-Mobile (or T-Mobile US LTE or something similar). If you don't, you'll want to add it- select the big plus sign (or if you don't see one, tap the 3 dots in the upper right hand corner and select "Add New". Input the following:
- APN: fast.t-mobile.com
- Proxy: Not set
- Port: Not set
- Username: Not set
- Password: Not set
- Server: Not set
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- MMS proxy: Not set
- MMS port: 80
- MCC: 310
- MNC: 260
- Authentication type: Not set
- APN type: default,supl,hipri,fota,mms
- APN protocol: IPv6
- APN roaming protocol: IPv4
- APN enable/disable: Enabled
- MVNO type: None
- MVNO value: Not set
Well I had a blue phone and also had issues with it on the t mobile network everything worked fine except data if I had less than three bars the internet pretty much was unusable it was an Blu energy which was an 4G only device. Just as you thought blu phone worked better on AT&T than on t mobile I was so eager to rid of it I brought an LG K7 no issues at all.
